Arhaus Studio

"If I could give this company no stars I would. My complaint isn't with the showrooms but with the post purchase costumer service and product quality. We chose Arhaus for their design aesthetic and also the fact that their products were made in America. We constructed a large outdoor covered patio and needed a sofa, four swivel club chairs, four bar stools, a dining table and 10 dining chairs. The Hampton table had strange bubbles on the top that when they popped they revealed the unfinished wood underneath, The concierge service was great about replacing it. The new table has a bubble on it already. The sofa collapsed in the middle and the Arhaus contractor found that none of the springs were attached. The cushions were smashed down. Arhaus replaced it. Then the fabric on the Devon chair slip covers became full of holes...it seems it really isn't an out door fabric. Naasira, the concierge manager, claimed it must have been an animal and wouldn't replace them. So I guess the animal hopped over the Serena and Lily side chairs and ate one end chair, then hopped over and ate the other? come on! Terrible... I bet they end up going out of business. BTW I've never written a review but they made me so mad."

"It would take too many characters to tell the story of this terrible experience with Arhaus. I will leave you with... stay away. The service is terrible. The sales person made many discount, schedule, and 'white glove' installation promises... not of which were kept once they got our up-front payment. They even LOST a custom rug after waiting for 8 months for its arrival. They are one of the few home stores in town, so choices are few... nevertheless, it is not worth being sucked in by this national retailer."

"We love our console and coffee table. Everything was beyond expectations. We had Silvie as our sales person, and we are several hundred miles from this location. She took the time to send us numerous videos and pictures before we pulled the trigger. Coffee table had some damages which they immediately inspected on delivery and reordered it with delivery 2 weeks later. We will definitely work with Silvie again, she is a very professional sales person at this place. The other 2 locations closest to us could learn a thing or 2 from Silvie."

"Run as far as you can from this place. Ordered a sectional from Arhaus. Waited 6 months for delivery. First Delivery attempt. They never showed at the scheduled time. Second delivery attempt "white glove delivery" tried delivering the sectional incomplete with the wrong parts so we refused the deliver. Third delivery attempt. Sectional showed up damaged. Decided that we didn't want to wait another 6 months for a replacement sofa, so we canceled the order. We are still dealing with them trying to get a delivery fee. Run, run as fast as you can from this company. Customer service is horrible. Wife has made probably a dozen phone calls to get this all straightened out. Still no luck. Reporting them to the BBB. May have to get lawyers involved to get this taken care of. This is my reply to Arhaus's reply. My wife has talked to multiple people through the company and has never been able to get this resolved. We have been told the problem has been taken care of multiples times. The last time my wife talked to Arhaus was on 1/16/22 and was told the delivery fee would be waived. They have now sent us to collations for $250 delivery fee for something we never received. We have now contacted the Better Business Bureau to get this resolved. Anyone looking at purchasing anything from Arhaus should check the complaints on the BBB website. This company's customer service is horrible."

"A little pricey but well worth it!! Nowadays, with furniture on back orders this company sends you furniture from the US! There was no back orders and with the White glove delivery our dining table was delivered and set up beautifully! Will order from this company for now on! Thank you for supporting a US company!"