Avocado Green Mattress - Natural & Organic Mattresses - Corte Madera 1530 Redwood Highway, Corte Madera, CA 94925

"This is a 3-year review of the Avocado Green mattress. It's unusable. My wife and I are sinking, and the mattress is sagging. We've been back and forth with their customer support department for 3 weeks now and they still won't honor their warranty policy. Spare yourself. This is a dishonest company, making an incredibly expensive mattress of subpar quality."

"Chris helped me today at the Corte Madera store and his customer service was excellent. He provided great information and was incredibly patient while I tested 4 beds 3 times each. I ended up purchasing a great mattress, pillows and some other items. I had a very positive experience."

"Purchased an avocado mattress that was never delivered and yet I don’t have my money back which makes zero sense as Avocado admitted the lack of delivery was their fault yet I’m having to wait till they receive a mattress they couldn’t get delivered to me now back to them before I can get my money back?!? Unbelievable. It started with trying the mattresses in the store and not being super impressed with the customer service there but I decided to order one as I found a decent promo code online. I still paid A LOT and included white glove delivery yet the delivery service would not only not take away my old mattress (as promised) but they wouldn’t even bring the nearly 300 pound mattress into the house. Because I not only am unable to lift this plus It’s also on avocado’s own website that it’s required that they bring the ca king size into your home to confirm for warranty purposes that it is on approved platform bed etc. The customer service is all via chat and email so feels like you’re dealing with AI. Anyway, I have no mattress and still I’m out of pocket a big chunk of money and still waiting for them to receive it back from their own selected delivery service before they return my money. Feels like a scam. What happened to customer service? The delivery service showed me the paperwork that clearly indicated Avocado had not paid for more than “basic” delivery which is why there were not doing white glove delivery. Avocado leaves you the customer hanging to deal with the stress of negotiating with delivery people who clearly were not paid to do what Avocado says they were. Save yourself time, money and hassle and go somewhere else."

"I bought the Luxury Organic Mattress in Ultra Plush at this store, and started to develop back pain over the course of a year. Just as the return window closed, it got especially bad. So severe that I was in pain all day. In a feeble attempt for pain relief, I started to sleep on the floor and – what do you know! – the pain went away. I called customer service thinking that they would help me resolve the problem, but they were super difficult to work with, and I put down the phone feeling very upset/dismayed. Because the company seemed so ethical, I thought that they would have compassion for me in my unique situation. I thought that they would work to find a creative solution, as many organic mattresses you can open up and change things (which I would have been willing to pay for), but they didn’t. They only offered a pillow topper, which I knew would only make things worse. Extremely disappointed in my experience with Avocado. ☹ I've never left a negative review before, so this was hard for me to write. I called the brick and mortar store just before posting to try to work things out, but the call was routed to Avocado's customer service hotline instead."

"Ordered a mattress because I wanted something non-toxic and natural. Less than two weeks later I pulled up my sheets and found MOLD growing on the inside & outside of my mattress. Customer support was abysmal and refused to give a refund for their product. Looking at the reviews it’s clear this problem is not new. Don’t buy!!!"