Mattress Firm Cupertino Crossroads
20510 Stevens Creek Boulevard, Cupertino, California 95014
About the Business
Mattress Firm Cupertino Crossroads is a premier furniture and home goods store located at 20510 Stevens Creek Boulevard in Cupertino, California. As a leading retailer of mattresses and bedding products, we offer a wide selection of high-quality mattresses from top brands to ensure a comfortable and restful night's sleep. Our friendly and knowledgeable staff are dedicated to helping you find the perfect mattress to suit your needs and budget. Visit us today to experience the ultimate in comfort and relaxation for your home.
Photos
Contacts
20510 Stevens Creek Blvd, Cupertino, CA 95014, United States
Opening hours
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
10:00 - 18:00
Reviews
"The staff responded quickly to the desired mattress that I was seeking and showed me a similar example of what they had in stock. The desired firmness wasn't present so they showed me another mattress that I was looking at online where this didn't have a pillow top version. So the sales person showed me another bed that was out of my price range but had the firmness that I desired and a pillow top that added comfort and cooling that I needed. We talked for awhile and the sales person stepped out and called the store manager about a price range that I was interested in. I spoke with my spouse and we decided to order 2 twin xl beds and marry them together to make an Eastern king size bed. The sales person got the approval for a price that fit our budget! We applied and received financing for the bed purchase to defray the expenses over time! We had a very enjoyable experience with TJ and our purchase at Mattress Firm! ***************** The mattresses were supposed to be delivered in about 2 weeks but due to a problem with the supply chain they were rescheduled for another month later. I reached out to the management staff and discovered that the style of mattresses that we chose is not popular and readily available. So Jeanne T. offered me some different options for my mattress selection, and a manager adjustment to my order, where we completely rescheduled and resolved the issues from the later delivery date that we experienced. Thanks Mattress Firm for helping us out and making our experience more enjoyable. ************************* The experience was changed from 5 stars to two. Unfortunately the mattresses that were delivered were not the original ones that we ordered and our feet were a few inches off of the floor. The sheets kept untucking and pulling out. I called and emailed both sales representatives for 3 weeks without a single response. I called the store and was promised that a manager would return my call and it never happened. We went from a 16.5 inch mattress to a 13.5 inch. My wife and I decided to go down to the store and ask the acting manager to contact a regional manager so we could exchange the product with the original merchandise that we ordered. We were promised a call and no one called. We went to the store again and asked for a regional manager to call the store so we could speak with them. We left after 90 minutes of no reply. Over a month later, and a sizable exchange and delivery fee, we finally received the original mattresses that we ordered. What is customer service and what does it mean to companies and sales representatives?!"
"The store is clean and well lighted. The sales lady is professional, patience and well mannered. She takes time to explain the different layers of the foam features for Tempur Pedi mattress and the functionality of the adjustable base frame. We appreciated very much her guide and help."
"TJ Luke was great to work with in deciding my needs. He’s a great representative for your company. He listened, was patient, and not too pushy but provided every kind of option to give me a great deal. You’ve got a real winner with TJ. I walked away very satisfied and happy."
"Have been overwhelmed about what mattress I should get for weeks now, and decided to come by in person. I talked to Bertha and she was really helpful and knowledgeable - she walked me through different mattresses and helped me figure out what I like (firmness, bed type, etc.). Would definitely recommend :)"
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