Macy's Furniture Gallery

"This review is for our recent purchase of a mattress. Our sales person Minoo did an excellent job of explaining everything, providing good little tips and helping us with the purchase, she's very knowledgeable and a pleasant person to work with. Thanks again for the excellent customer service"

"TERRIBLE customer service. Ordered a couch in Aug, waited 3 months and not a word from anyone at Macy's. Sales rep kept saying she had no updates and never pushed customer service to dig deeper. I ended up calling customer service myself and to demand they give me the manufacturer info for the couch to see why there are no updates to our order after 13 weeks. Manufacturer confirms they never made the couch as they didn't have the fabric. What kinda service is this??? Its the manufacturer's fault for not communicating to Macy's and its Macy's lack if due diligence to even get to the bottom of the issue and tell us we've been wasting our time. Sales rep never cared to assist us further after she got her sales commission. Totally unacceptable and bad services on Macy's."

"We visited on Saturday evening and found a great rug we wanted but had forgotten our gift card and did not have our van. Ghaida was so nice and helped us put it on hold so we could pick it up the next day. When we returned the next day to pick it up but we found out that another salesperson had sold the rug without even calling us first... Ghaida was as surprised as us, she took down all our information, shared her cell phone number with me and promised to make it right. I am happy to say today, 3 days later, Ghaida followed up letting me know she found the same rug at another store and would be shipping it directly to us!! Ghaida thank you for going above and beyond to make sure we have a good experience and giving us a good memory of the great customer service Macy’s can provide!!"

"My husband and I bought sofas from Macy's early December and we had to wait for a month for them to be delivered since they were out of stock. In January when the sofas were supposed to be delivered, only half of our order was received (the order was defective and the leather looked like it was patched up), the delivery guys told my husband that they weren't able to find the second sofa in the warehouse so they didn't bring it and that we would receive a call to schedule the delivery for the second sofa. That never happened and I had to spend over an hour on the phone with customer service and they were not able to help and said to call back tomorrow since they were not able to get in touch with anyone at the warehouse. The next day I called again and after another hour of being on the phone, the lady said to call back the next day because of the same excuse. At that point I decided to return everything. we were contacted and they told us the day and time frame for pick up. My husband took time off to be home and no one showed up. I called customer service and they said that the driver said he showed up and no one was there which was a total lie. We have Ring and we both have the app and any motion at our door, we get a notification. They have no respect for people's time. 2 more phone calls to customer service and they finally came to pick up the order. It doesn't end here, they money never went back to my credit card. I had to call every week and we are now a month and a half later and I'm still dealing with the same problem. I called today to talk to the VP of Customer service and the line just rings and no one picks up. It's very frustrating that I'm still dealing with this issue. Macy's Customer service is absolutely useless. I will never give Macy's business again."

"Parking near the Macy’s furniture gallery is challenging on weekend. We went to see the sample bedroom collection after seeing them online. They have really good stock on all kind of furniture on a big spacious floor to see. Furniture is nicely arranged and the environment is so welcoming. Staff is really nice and helpful. A floor salesman named Abdul helped us with showing furniture and tried to match with our requirements. He was very professional and answered all of our questions. It’s definitely worth it to explore here before buying any furniture , especially because it’s not something one buys often, unlike clothing"