La-Z-Boy Furniture Galleries

"Good experience in store and compared to designer furniture there is much more value for the dollar here. However I just called to find out where my delivery is and was told there would be another 3-4 week delay for my living room furniture. Luckily I didn’t get rid of my current set just yet or we’d be on the floor."

"Sales people where nice but service is questionable. They want you to pay to diagnose the problem and then pay to come back and fix it. Warranty is 1 year for labor that's wrong. Read everything before you purchase anything."

"Worst customer service ever. Price not transparent. Apparently they elevated the price and then discounted so the discount looks larger than it really is. We ordered a recliner a month go on a promotion event on the store. Before checking out, the lady Lydia who helped us, neither made it clear that it’s non-refundable nor let us know that it will take 2-3 months to ship. She said we only need to wait one to two weeks. Then today, a month since we placed the order, she changed her word and said the truth. But now if we want to cancel it, we will need to pay a 20% restocking fee. Regarding the price, I doubled checked the price they marked on their store vs online, it’s very different. Make sure you compare the prices before purchasing."

"***Updated 3.3.2020*** 3rd time I have had issues with parts breaking on recliner chairs prematurely. Last visit, the store manager Erik replaced a $7 cable that had failed. Went in last week because the plastic casing on the control unit was coming apart after 18 months which should not be happening. Explained the situation to new staff who "Had to research it", called me and said for $160 we can get you a new unit. Its's a $20 part at most, but they choose to squeeze my 92 year old adopted mother still, even after she's purchased 3 chairs. On top of that, I've referred 9 other buyers who have purchased some 15 chairs in total, you'd think they'd have some compassion....new management team is not friendly, I'll report back to where Erik is working and send business over to him, forget Stevens Creek Store. Very very disappointed...give somebody $15,000 in referrals and ask for a $20 failed part and they turn their back on you. ****** My 90 year old adopted mother's electric recliner chair broke, stopped in, explained the situation, mom sleeps in her chair and wouldn't sleep tonight without a functional electric recliner, store manager went out of his way to sell us a spare recliner off the showroom floor, paid for it, loaded it up, delivered and Mom is well.... Everybody is happy. Lazyboy Stevens Creek has a great selection of fairly priced, quality chairs and other furniture. This is my 3rd productive experience, will come back when needed... Great products, great service. ***Update 10.5.18*** Manager Erick again has gone out of his way to help us. I cannot say enough good things about their service and ability to cut through the traditional showroom floor salesmanship. Erick is direct, to the point, helping me out with a power lifting chair, our 3rd product from Lazboy Stevens Creek. Ask for Erick, you will not be disappointed."

"Best furniture gallery under one roof. Amazing place to visit once in santa clara County. Very good parking space too so lots of cars can fit inside. Be rest assured that you can just stick around this place for any home decor need or footnote need"