Mattress Factory Outlet
1005 Water Street, Santa Cruz, California 95062
About the Business
Mattress Factory Outlet is a premier furniture and home goods store located at 1005 Water Street in Santa Cruz, California. We offer a wide selection of high-quality mattresses at affordable prices, making it easy for customers to find the perfect mattress for their needs. Our knowledgeable staff is dedicated to providing excellent customer service and helping you find the best mattress for a good night's sleep. Visit us today and experience the comfort and quality of our products firsthand.
Photos
Contacts
1005 Water St, Santa Cruz, CA 95062, United States
Opening hours
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
11:00 - 17:00
Reviews
"I am sending unconditional love and healing to the owner of this store. I tried calling there was not an answering machine to leave a message. I am a bus operator at Santa Cruz Metro. I was riding my bike to work this morning 09-27-24 and noticed a huge hole in the store window. I called 911 immediately to report it. It is so sad that people have to be so evil. My heart goes out to the owner. I'm sure they work hard everyday just to keep the store open. I hope the police got a hold of the owner before someone else clears the store out. I also hope they have cameras in the store. What a pleasure it will be to hear they caught these scum bags. Moon"
"They don’t follow through on said promises Even though physically challenged. I was the one chasing them down. Empty promises. I was under the impression it was cheaper retain. A customer than To constantly try and acquire new ones Well this establishment will lose my business and the best advertising is word of mouth. Which was before Yelp. And google. Unfortunately this once satisfied customer was blown off So taking my monies elsewhere unfortunately"
"I went in to order bedroom furniture for my granddaughter..which I needed delivered to my sons home and also needed it put together. Chris, the gentleman I worked with, who is the owner, was very helpful and patient while I was in the store. Unfortunately, nothing went as planned...Dellivery was late, driver did not bring the tools to put the bet together, they sent the wrong mattress and the night stands that were delivered were.not the ones I ordered. I was told that the ones I ordered were discontinued, which I understand happens, however...If he was able to order them and charge them to my card while I was in the store....it doesnt .ale scene that the company he was ordering from wouldnt know at the time the order was placed that the item was discontinued...Anyhow, I was not called and the owner took it upon himself to substitute the stands without discussing it with me. I did not appreciate that nor did I like the night stands he chose. So when they came to bring the correct mattress I had arranged for them to also pick up the night stands and credit my account. Almost 2 months later, no credit/refund. I called and left message Owner was quick to return call....said he thinks that we must of had a misunderstanding and that he had the proper night stands in the store for me and thought I was going to be coming by to pick them up. If that was the case, wouldnt he want them out of the show room...wouldn't he call the customer to inquire about when they would be picked up?Confusing at the least how can he have gotten the night stands if they had been discontinued??? Hmmm I am still in need of couches and a kitchen table for my son and granddaughter but dont feel at all comfortable doing so as there were so many errors in what I considered a fairly straight forward, basic order."
"This place has been local on for 40 years and the owner is gracious and accommodating, quite the salesman. Got a full size bed and frame and we are very happy with it. Easy pick up a loaded in the truck easy setup. The bed frame does not come with tools like they said wasn't happy about that but figured it out. All in all I would highly recommend this shop and shopping local. the owners is super nice guy and he has house keys so it's okay to bring your dog."
"Have been doing business with chris for several years. He is very professional, friendly, and always offers a fair price! This store has good hours and is also open on weekends. They will deliver to your house and assemble furniture for you for a small fee if you request it, otherwise you can easily pickup from the store!"
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