La-Z-Boy Home Furnishings & Décor 5111 Business Center Drive, Fairfield, CA 94534

"I bought (2) large electric recliners $5000 total. Rocker/swivel supposedly top of the line. After 2 1/2 months one recliner was making horrible noises. It took almost 2 months to get a technician out to fix it. They ordered/ received the wrong parts. So I waited another three weeks. The technician replaced springs/ rocker frame because he stated the frame was rubbing against the other part of the frame. After fixing it was fine for about 5 minutes. After he left, the recliner started making cracking/spring noises again. I want them to replace it with a new one but they stated you only have 5 days to return it. I just want it replaced because it is defective. They are sending a technician out again to fix the problem SMH. I got extended warranty but it’s only been 5 months on a $2500 Recliner, never again. Thanks for the product Lazy- Boy SMH."

"Has a good selection of recliners, including 1-2 modular recliners. Can get expensive, but this store offers a lot of discounts usually. The manager is super friendly and takes the time to talk you through things. Has a large collection of swatches, so you can choose your fabric. I also liked that La-z-Boy offers lifetime warranty. The only drawback is that if you want any middle seat to be reclining, there was only a possibility of having it as a manual recliner. The seats on either end were power recliners. Highly suggest you to ask and check this before making a purchase."

"I wouldn't waist your money on this companies furniture. My husband and I bought from here thinking it was good quality, but it's far from that. We have only had our couches for 2 years and they're falling a part. They recline and the parts/build is poor. The store even told us they don't make the love seat we have anymore because of the issues it was having, yet won't replace ours knowing it's poor quality. They told us to contact customer service and then they blew us off and told us to contact the store. Do not waist your money. I'd buy from Costco or Sam's as they would have no issues replacing a faulty product. Update 1/18: So, they sent the parts, but only for the right side of the couch. They also needed to send the exact same parts for the left side of the love seat. Since the entire couch is attached and is all affected. I called the FF store and they said they don't help with that and gave the customer service number again. And once again no help, phone line only continued to ring with no answer. This has been a headache. The faulty couch should have just been replaced at no cost since it was said these are no longer selling as they were faulty coaches. They offered someone to come fix it and that would cost us 575 to fix the whole couch. We paid 800. So we could put that money to buy a whole new couch being it's only 225 more. But, if I have to do that because they didn't send us the other parts or just replace the couch it won't be from this company/store."

"My experience has been very disappointing thus far. I was promised my chair would be delivered to the Fairfield store the Friday before Christmas so that I could pick it up. The clerk made an error and it wasn’t delivered to the store. I was very upset and made my feelings known. The next evening on 12/23 after hours I received an automated phone call stating my order would be delivered to my home 12/26. Assuming the manager must have made the alternate arrangements to compensate for their error- I prepared for the delivery. Much to my dismay this was just another error. The DM told the store salesperson to tell me that I could pay the home delivery of $100 or pick it up on 12/29 when the usual deliveries arrive at the store. No remorse, no apology, just a big message to me that he didn’t care. I do not recommend this store unless you are looking for mistakes, frustration and lack of service."

"I was in the store looking for a big leather recliner. I was approached by Korrien (Sales Consultant). She was very helpful in finding the right match for me."