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Vape Craft Inc
2425 La Mirada Drive, Vista, California, United States
About the Vape Craft Inc
Vape Craft Inc is a premier vape shop located in Vista, California. We offer a wide selection of e-liquids, vape devices, and accessories for both beginners and experienced vapers. Our knowledgeable staff is dedicated to providing excellent customer service and helping you find the perfect products to suit your vaping needs. Visit us at 2425 La Mirada Drive to discover the latest trends in the vaping industry and elevate your vaping experience.
Photos of Vape Craft Inc
2425 La Mirada Dr, Vista, CA 92081, United States
Reviews of Vape Craft Inc
"I have been buying vape craft items for 4 years and I have never had a bad experience. Quick shipment and great product. You could find anything you need."
"I've been a customer of Vape Craft for over 7 years and now I'm totally disgusted with the whole company and their lack of customer service. I've simply been trying to place a regular order for 3 days now where their computer interface won't accept my debit card. First time I called I could barely hear through the static but I definitely understood the girl saying that she couldn't help me. So I keep trying to call back for days to only get a VM where after leaving 5 messages I haven't heard back from anyone. Totally awful way to treat a dedicated customer. Time for me to find a new source."
"I HATE leaving a bad review. I've been a customer for many many years. They have amazing flavors. Several years ago it was a nightmare to deal with them - then, suddenly - it seemed like they made changes and it was awesome to deal with them. Over the last 6 months +/- however, its gone massively downhill. The website triplicated my order - I emailed them asking to only cancel 2 of the 3 orders - they canceled all the orders, so I had to start over. (it got them out of letting me use the promo code I had - my re-order ended up being more expensive.) There was also a 2 week period where the website was throwing a ton of errors and it was almost impossible to use. I reached out to support more times than I can count, but it was pointless. It seems like they have ONE customer support person (I feel badly for her). Her answer was to place orders by phone. Promo codes advertised on their website wouldn't work, then the promo codes did work but somehow the items were priced more expensive... I often have to chase them for shipping updates, as their portal/website will show an order "in processing" for months even after the order has arrived. If they are out of stock - they will just hold your order. They wont contact you. They will wait for you to contact them to offer any kind of refund or substitution. So I've continued to ignore all these red flags and kept using them - its been very hit or miss. If you try to place an order online and it gives you an error - don't try to order again - they likely charged you even though their website says the order didn't go through. So my last order, one of the bottles I ordered was 120ml - they sent me 30ml. Even their packing slip said 30ml while the receipt shows I paid for 120ml. I reached out to support - and I had to send photos for proof. I get it, but at the same time - your own system printed a packing slip listing the wrong size - is it that hard to connect the dots? Ill continue to use them until I find a supplier with a flavor I like better than theirs. In the meantime, I guess Ill just have to dodge and weave all the problems and hope they get their act back together."
"I've been buying all my juice from Vape Craft for about 3 years now. I buy from 5-10 120ml bottles at a time. They always have specials, and their in-house flavors are very good and, with shipping, averages about $13/120ml bottle. If your order is $100 or more, shipping is free. They have all types of juices, in various sizes, 30ml-120ml, and strengths from 0mg-12mg. Their customer service is responsive and great. In 3 years, I've had 1 issue with their product, I contacted CS via email and received a response from Brittany A and my issue was resolved the that day. I highly recommend Vape Craft. Darrell K Northern Colorado"
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