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Red Hill Smoke Shop / Vape & Cigar
13848 Red Hill Avenue, Tustin, California, United States
About the Red Hill Smoke Shop / Vape & Cigar
Red Hill Smoke Shop/Vape & Cigar is a premier store located in Tustin, California. We offer a wide range of high-quality tobacco products including cigars, cigarettes, and vaping supplies. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect products to suit your needs. Whether you're a seasoned smoker or new to the world of vaping, we have something for everyone. Visit us at 13848 Red Hill Avenue for all your smoking and vaping needs.
Photos of Red Hill Smoke Shop / Vape & Cigar
13848 Red Hill Ave, Tustin, CA 92780, United States
Reviews of Red Hill Smoke Shop / Vape & Cigar
"Elia and his wife are fantastic. Great customer service and never pushing to buy something. Great selection and prices, my go to when I'm in the area"
"Elia is always so accommodating and kind. He knows what he is doing, and is very knowledgeable about anything in his store. I come here for my vapes, and he always willing to help with what you need. He even took the time to find out what was wrong with my vape and he fixed it, at no charge! Awesome store, awesome people! Definitely recommend!"
"Crooks. This place should be shut down. Customer service is nonexistent; it's customer abuse instead. Be prepared to be belittled; the people who run this shop are argumentative, condescending, and liars. I made a purchase and specifically asked, if there were problems with this device, could I bring it back? After being assured it would be no problem, I bought it, brought it home, charged it, attempted to use it but and the product was defective. Within 3.5 hours of the timestamp on the receipt, I returned to the store, and the same employee/manager/owner/rude person was working and argued with me, insisting I was not eligible for a refund because I allegedly "used" the e-rig. He finally agreed to "reverse the transaction," and after he threw the return receipt at me, I noticed the name on the receipt and last 4 digits of the card didn't match mine. I pointed it out, he got flustered and mad and physically took it out on the register. His wife/mom/caretaker/zookeeper came out and helped him or so I thought. He handed me a receipt that matched and I left. Spoiler alert: he reversed the return, the refund never hit my account, but I lost the return receipt and therefore lost my $67 with nothing to show for it except a reminder of this store's repeated condoning of misogynistic behavior. Don't waste your money or time. Shame on this place for treating people this way."
"Stopped in while passing by, and picked up a coil for my vape, some juice, and couple other things, and the gentleman behind the counter was awesome! great customer service, took care of me and my wife very well. the prices are awesome, and their products are top notch. I'm very pleased with what i received, and anytime I'm passing by I will stop in and make a purchase just to get the great service. Thank you!"
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