Hand and Stone Massage and Facial Spa
19300 Rinaldi Street, Los Angeles, California 91326
About the Business
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Los Angeles, California. Our skilled therapists offer a wide range of massage and facial treatments to help you relax and rejuvenate. Whether you're looking to unwind with a hot stone massage or refresh your skin with a customized facial, our experienced team is here to provide you with a blissful spa experience. Visit us at 19300 Rinaldi Street and indulge in the ultimate pampering session at Hand and Stone Massage and Facial Spa.
Photos
Contacts
19300 Rinaldi St Suite O, Porter Ranch, CA 91326, United States
Opening hours
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 18:00
Reviews
"I have been a member on and off for years! I say on and off due to financial reasons but they are always accommodating no matter what. It's definitely an upscale spa but you definitely pay for what you get. I haven't had a bad experience. Now that I'm pregnant I get prenatal massages and they are amazing compared to other places where they are too scared to touch you. Very knowledgeable staff."
"Please avoid going to this horrible unprofessional place, they literally have people working there just collecting money out of you. The personal is barely trained and qualified to make a massage with zero technique with a duration of 45 min total. And the same goes for a facial. I’ve been in many places for both services and by far this was the worse one. I don’t blame the aestheticians I blame management for being so money hungry without training them properly. WORSE MASSAGE EVER !!!! AVOID THIS PLACE FOR EVERYTHING. I tried 3 different people and 2 different services."
"The services are great. The manager Samantha is not. After being given upcharge services without being told that there was an upcharge, I immediately brought this to the attention of Samantha. She told me that she would investigate and get back to me the next day. After calling and calling for over a month, she happened to answer the phone and basically tell me that because its their policy to tell customers that there is an upcharge, it doesn't really matter that I was not informed. She has no customer services skills what so ever, she refused to refund me the tip, give me a credit and told me that it is too late because I waited a month. Refused to give me her managers full name and working hours. Refused to provide me the corporate phone number. She clearly does not understand that it is against CA law to furnish services without clearly conveying the cost of those services. A very happy long relationship with hand and stone has been ruined by this one individual who should not be in a position to deal with customers."
"I have not been here, but was trying to purchase a couples massage online which was listed at $149 95. I called to confirm the pricing as I was told it was $299.95 when I had tried to purchase it in person! When I called, I was told the online price is per person! Even though it is for a Couples massage. Very shady. Buyer beware! No stars from me ..Google made me give it 1"
"I truly love this place! So far the ppl that I’ve had are so gentle and kind. They do as you say, if you like it gentle, form, medium. The ambiance is great, the music is soothing. Great service 100%"
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