Massage Envy

"The masseuse (Christine) started late and ended early. She started by asking me questions about myself — more focused on getting to know me, instead of the massage itself. She questioned me about my career, age, and asked me how I have membership status at my age, among other unnecessary things during the massage. I was more concerned about relaxing and that was the opposite of relaxation! I gave short answers to get her to stop asking questions. She also REALLY hurt my hand while massaging it; she dug her finger in between my thumb and index finger for what felt like ages, and it still hurts hours after my appointment. MY HAND IS THROBBING AND IT’S BEEN HOURS. I CAN’T MOVE IT WELL! CHRISTINE DOES NOT KNOW WHAT SHE’S DOING!!! The room and bed were dirty as well. Overall, I did not enjoy the massage and I will be taking my business to another location."

"Worst 3 experiences ever! I tried so hard to give them another shot each time. They messed up reservations after I had got a baby sitter, did not honor a gift card, cut a massage short due to an added on service and the last time staff has just had lunch and all I could smell was there burps. Usually when I get a massage/ facial at other places they take and provide mints."

"If I could leave 0 stars I would. Today 08/27/23 I’ve called 6 times because NO ONE will answer the phone so I can book a massage. How do you run a business when the phones aren’t being answered ? Unacceptable completely. Haven’t been to the Location before and I’m already having issues."

"Terrible customer care and customer service at this location. They require members to cancel their membership 10 days in advance because the payments are automatic, yet it's taken them 2 weeks to cancel my account. I've been patient and called them to follow-up and I've been to the office in person to resubmit the cancelation form. I've been promised by different managers or employees that I would have my cancelation processed and my confirmation email sent to me by end of day or within 24-48 hours and it never happened. I never got an email or phone call from anyone following up for not sending me my cancellation within the promised timeframe. Nobody I spoke to over the past 2 weeks showed any concern over the fact that my account wasn't being cancelled in a timely manner and nobody apologized for the lack of concern regarding this issue. I called this morning and spoke to Monet and I asked her to please send me a confirmation email and she said that she can't because she has more important things to do but she'll get to it later. Seems like they're delaying the process until I could be charged again."

"These people should be avoided. They are simply unable to keep reservations straight. Then they charge you for a session you canceled, not once but twice. Their policy is that you can make an appointment by phone but a cancelation must be in writing. Get the picture?"