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Cruise America RV Rental
437 Main Street, Fillmore, California, United States
About the Cruise America RV Rental
Cruise America RV Rental is a premier rental service located at 437 Main Street in Fillmore, California. With a wide selection of top-of-the-line RVs available for rent, customers can embark on unforgettable road trips and outdoor adventures. Whether you're looking to explore national parks, camp by the beach, or simply enjoy the freedom of the open road, Cruise America RV Rental has a vehicle to suit your needs. Their friendly and knowledgeable staff are dedicated to providing exceptional customer service and ensuring that your rental experience is seamless and stress-free. Book your RV rental today and start planning your next unforgettable journey with Cruise America.
Photos of Cruise America RV Rental
437 Main St, Fillmore, CA 93015, United States
Opening hours of Cruise America RV Rental
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 15:00
Sunday:
Day off
Reviews of Cruise America RV Rental
"The RV is decent. But, hot water didn't work which was a minor inconvenience. The thermostat apparently was never used before, so when we tried, it'd set off the smoke detector. It needs to be run a couple hours on 1st use from reading other users on internet. Really, the worst was when we got a flat tire in Portland. We waited for about 4 hours to get it fixed. Cruise America customer service didn't communicate the process very well and its a mystery why we'd have to wait that long in a major city. Overall it was a good experience but we'd probably go for an RV with a few more bells and whistles next time."
"Amazing to get to see 6 national parks in 2 weeks! We love using Cruise America"
"Great Experience. Team at the Fillmore, CA shop where very personable, informative and pleasant. Our only problem was that the hot water knob in the shower did not work. Short 3-day trip for us so not a huge problem. Otherwise, the RV was in tip top condition, clean, easy to drive and fully operational. Great trip!"
"Beware! We rented an RV from The Cruise America Fillmore, California location. We had nothing but issues with the motorhome: 1. Both batteries drained and died due to the converter being broken leaving us stranded in Washington 2. Our 22 hour drive with a terrible sewage smell b/c we came to find out it was never dumped. Both Black and Gray were full even though the owner stated they were dumped. We dumped them in Washington. 3. The battery had extreme corrosion 4. The interior was falling apart 5. The motorhome was in need of a front and rear wheel alignment making it difficult to drive 6. The generator wouldn’t turn over…it didn’t work. We couldn’t use it. We felt completely unsafe and had great difficulty finding the help we needed on the road. When we were stranded we called your hotline. We spoke with 5 different Cruise America employees. 1. Kayla (hung up on us) 2. James (the “supervisor” who is completely incompetent in his job) belittled our intelligence. He claimed his knowledge was working at O’Rileys Auto Parts made him the know all. He said there is no way both batteries could die….well they did…..At this time we had a licensed Motorhome Auto-mechanic who was nice enough to help us diagnose the issue. James was Rude and gave the silent treatment to The Mobile mechanic when he told him the diagnostics. He completely ignored what he said and The mechanic had to further press the situation and Cruise America said just jump the battery and made us drive to an O’Rileys. With his hands tied, He jumped the battery and went back to Idaho. Note: we needed a converter not a battery and Bradley could have fixed it right then and there. Upon arriving at O’Rileys…The assistant manager Izzy (who was wonderful) helped us and diagnostics came back same as before. The batteries, the starter, and Alternator was working at 100percent. At that moment I called back AGAIN and got… 3. David: semi helpful but also lied to us in saying he called Bradley back after the cluster thus far and he was returning with the part from Camping World. I had to call Bradley who said he wasn’t coming back and didn’t answer their calls. So the “Bradley will be back” was a lie. We called back AGAIN… 4. Christine: finally we were getting somewhere but we had to purchase a battery trickle charge and stay in the dark to get us to our next destination. 5. Caito: was the best! She listened and wished we started with her because this wouldn’t have escalated this far. Caito tried to get us another repair shop to come and she couldn’t find anyone She was hoping to find someone the next day Unfortunately, we had to leave between 5 and 6AM. She tried to find us somewhere in Oregon and successfully did but we didn’t make it to Oregon by the time they closed. She did also check on us, but we were again forced to use the trickle charge and hope and pray it worked to get us home. Our trip was ultimately ruined and we got little to no support! Caito, Christine, and David said we could further discuss a refund once the motorhome was back in Fillmore. Caito said a refund is warranted… When returning the Motorhome to Fillmore, the gentlemen/owner was defensive and accusatory as if we were lying. He refused to entertain any conversation regarding a refund. And wouldn’t accept his RV was problematic or there was lack of care at his establishment for his rigs. We tried to reach out to Cruise America yet again. She said since we turned in the vehicle there is no way to see our dialogue and problems. Also, said the only person to give us a refund is the owner in Fillmore. He wouldn’t. She also said there is no human or department to help us now. What kind of customer service is that? We were told we were warranted a refund by a Cruise America employee. I sat on hold numerous times listening to their advertisement stating we would be safe in your vehicle. That was not the case! Left to fend for ourselves. I would suggest renting elsewhere."
"It was pretty good, the RV was nice and the process was all and all ok. I asked questions but I wish I had asked a few more when it came to the dump valves, as it happened our grey water valve was left open (before our pick up), which resulted in mildly smelly water pooling. I didn't know enough to check it. 'If we had a better working demo 'the suppilier'might have caught that it was left in the open position and correct it before we departed for our trip. We did however enjoy our camping trip and probably will again."
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