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UCLA Mattel Children's Hospital
757 Westwood Plaza, Los Angeles, California 90095
About the UCLA Mattel Children's Hospital
UCLA Mattel Children's Hospital is a leading pediatric medical facility located in Los Angeles, California. As a part of the renowned UCLA Health system, this hospital provides top-notch care for children in a wide range of specialties. From general pediatrics to complex surgeries and treatments, the dedicated team of doctors, nurses, and staff at UCLA Mattel Children's Hospital are committed to providing the highest quality healthcare for young patients. The hospital is located at 757 Westwood Plaza, offering convenient access to families in the Los Angeles area. With state-of-the-art facilities and a focus on family-centered care, UCLA Mattel Children's Hospital is a trusted institution for pediatric health and wellness.
Photos of UCLA Mattel Children's Hospital
757 Westwood Plaza, Los Angeles, CA 90095, United States
Reviews of UCLA Mattel Children's Hospital
"Extremely bad experience at UCLA Mattel childrens pediactric intensive care unit (PICU) Our son was admitted to UCLA Mattel PICU on the 30th of Dec 2023 and was there for 46 days. We found his overall care for the duration that he stayed there extremely poor across all facets. The list is long but I will list a few points which should NEVER occur in an ICU. 1)There is no respect for the patient. When our son was dying and they were trying to resuscitate him, 2 nurses were conversing around him as if it was a show and one of them was laughing!!! 2) General callousness and negligence is pervasive throughout the PICU. Examples include forgetting to give medication for allergies, letting the patient continue to bleed for days on end, and increasing infection chances by placing the sucking tube wherever they wanted. 3)The doctors themselves kept changing every week with no passdown or plan of continuity so that actual progress could be made. None of the doctors bothered to read the comments and notes about the patient and every time we had to tell them what had been done so far and what had worked. 4) Most of the residents and fellows were incompetent and grossly negligent and usually provided atleast one nugget of false information which we had to correct. In the worst cases they moved decimal places for drugs which if given at those doses would have been fatal and should be punishable as a homicide! 5) The environment was very unprofessional. The general scene outside the PICU was party like with nurses laughing and making jokes as it it was a bar and not a PICU. Everywhere on the UCLA campus there are signs of CICARE where they extol how UCLA cares for the patient and respects them. What a hoot!! 6) The general attitude among doctors and nurses is very very negative to begin with and they treat you as if you are already dead with no hope. No one was rooting for our son or celebrating his small victories. The negative attitude of the doctors was exemplified in their decision to tell us that our son was as good as dead just 4 days into treatment and to prepare for his death! 7) No attending doctor was willing to take responsibility or care for the patient. They were waiting for their turn to end so that they would be done with him. The attending doctors were least interested in treating the patient and making him well. In fact most of them never even bothered to check him fully and see him for the human being that he was. 8) The attending doctors themselves are very young with little to no experience in handling cases like ARDS that our son had. Their method of treatment was based on frivolous experimentation rather than logic, experience (which they did not have) and empathy. 9) There was no teamwork. Each doctor at the beginning of his period was only interested in pushing his agenda without bothering to work with the previous doctor with the goal of curing the patient. 10) The general callousness of doctors is transmitted like a bad disease to the nurses who are overall generally negative and have no empathy or will to try and help cure the patient. 11) There was no humanity or empathy present in any of the doctors and most nurses. Most of the nurses wanted to make our son “comfortable” by drugging him so that they could enjoy their time in the PICU and wouldn't have to do any work. 12) Considering that UCLA is a research hospital, the fellows were not uptodate on the current research on ARDS which I had to provide them with! 13) Everything done was about the money. Any benefit to the patient was accidental and unintended. Everyday, doctors from all specialties would make umpteen unnecessary rounds just so that they could bill us for the visit."
"Back in Feb 2022 my newborn less than two months old had a slow deterioration from being strong and robust to looking almost lifeless from her weakness and lethargy. For two nights she would not (we later found out could not) drink more than a half ounce of milk. We went to the ER 3 times in middle of the night, and were actually admitted twice. At UCLA mattel I was completely numb from the trauma of watching her go through so many tests. After a few days of inconclusive results, Dr Ishminder Kaur noticed a very subtle change in my baby's pupils. Her meticulous physical exam, essentially a lost art in today's generation, led to the diagnosis of infant botulism and the trigger was pulled on delivering the lifesaving anti-toxin. I will never forget Dr Kaur, who is by far the most astute physician I have ever met. I am also so grateful to the kind and gentle nurses and medical team who saved her life and treated us with such compassion."
"My recent experience at UCLA Mattel Children’s Hospital was deeply disappointing. We waited for over 6 hours with my daughter, who was in increasing pain and suspected appendicitis. Despite our concerns and repeated attempts to inquire about the wait time, the staff displayed a shocking level of insouciance. It’s disheartening to see a children’s hospital failing to prioritize the well-being and timely care of its young patients. We left without any medical attention, feeling both frustrated and concerned. I hope the hospital takes immediate steps to improve its patient care and communication, as no family should go through such a distressing experience."
"Due to the waitlist. You can't even get an appt for a year. If you can't hire staff to take all children when in need, you don't need to be in business"
"My son had a broken arm and was transferred here from the urgent care. All the staff here are amazing; they were super friendly and all went out of their way to make us feel comfortable. Surgery was scheduled first thing following morning, kept us informed every step of the way, facility was nice and clean, etc. Definitely glad we were sent here as they took great care of us! Very thankful for the staff!"
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