Hand and Stone Massage and Facial Spa
19732 Beach Boulevard, Huntington Beach, California, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Huntington Beach, California. With a prime location on Beach Boulevard, this institution offers a wide range of services including massages, facials, and other beauty treatments. The skilled therapists and estheticians at Hand and Stone are dedicated to providing a relaxing and rejuvenating experience for all clients. Whether you're looking to unwind with a hot stone massage or refresh your skin with a customized facial, Hand and Stone Massage and Facial Spa has you covered. Visit them today to pamper yourself and enhance your overall well-being.
Photos of Hand and Stone Massage and Facial Spa
19732 Beach Blvd, Huntington Beach, CA 92648, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"Had a wonderful facial with Christine! I fell asleep and was snoring! Very relaxing and left glowing!"
"Nice front desk people, they are very easy to talk with and are patient with you. The masseurs are really good and asking the right questions to help you. The whole staff are nice. Definitely a must to have a membership."
"Worst massage I have ever had. No technique. Pressure was not consistent. When asked to be consistent I can feel the anger in my body. When I thought it was consistent I got asked if I wanted to stop the massage as if she was unhappy and bothered in giving the massage. Bad attitude and insecure of her self. Not good! I am ready to cry and feel more stressed now."
"I had a bad experience at Hand & Stone for the first time. I have had a monthly membership that charges my card every month and results in a credit that I can then book a massage with. I went in for my massage the other day using a credit I paid for multiple weeks ago. Sometime after I booked my appointment but before that actual day of my massage, my membership was set to bill my card on file and earn me an additional credit for a future use. However the card I had on file had since expired. Unfortunately for me, I never received my replacement card and have ordered several replacements since then. This means, for Hand & Stone, that my card on file wasn’t able to be billed. When I checked in for my appointment, I was told I wouldn’t be able to get the massage (from a credit ALREADY paid for weeks ago) as my account was suspended due to the card on file being expired. I explained I am still waiting on the replacement credit card and will update my account once received. I confirmed that I was trying to use a credit paid for weeks ago for this particular massage. I was told it didn’t matter as the card on file was trying to bill to generate a new credit, I wouldn’t be able to use my existing credit until a new card was added since it had suspended my account. I was extremely embarrassed in a lobby full of people, in a quiet building, as it was being implied that I couldn’t or wouldn’t pay… keeping in mind I had ALREADY paid for my credit for the massage that I was using that day. Simply because I didn’t want a different card on file other than the one that had expired that I’m waiting on a replacement. I have been a member for probably 10 months until this point, but was extremely disappointed in the whole situation. The massage therapist I see is beyond fantastic. The staff has always been great. This seems like some sort of a systematic limitation by their software to not allow the employee to honor an appointment booked and paid for WEEKS ago until a card on file was updated… keeping in mind if I had booked my appointment and used it soon after I paid for the credit several weeks ago, this wouldn’t have been an issue. So it’s solely due tot the timing of my card on file having expired & suspending my account. Very disappointed in Hand & Stone and am sorry to say they lost me as a customer."
"The staffs were friendly, the facility was clean, and I did enjoy visiting them, but I had mixed experience here during my visit (for many years). I had a couple of masseuses who I liked a lot, but they all ended up leaving and I had to find another one. I had one young masseur twice during one of those transitional period, but his verbal microaggression during those sessions was humiliating and insulting (that he never had a client this stiff like me and he grumbled throughout the session) and I switched to a different masseuse right away. I don’t understand what made him think that kind of behavior was acceptable to anyone. I do regret not talking to the manager then, but I didn’t want to make a scene. Finally, one lady who I stayed with the longest eventually left, but later I received a mail with her own new business information, and she disclosed that she found my contact from the Hand and Stone’s database while she was still working there, and asked me not to inform the business, which makes me concern about how they treat customer information and privacy, and that was the reason I decided to cancel my membership."
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