Massage Envy

"I've been here for facials multiple times over the last couple of months and have loved my experience! Jesse is wonderful and honestly, my skin glows for days after."

"They rescheduled on me only a day or two before because the person I was scheduled with no longer works there. Then I went in for a 60 min massage and it was only 45 min… I talked with the management and they said it’s 50 min hands on and 10 min to get set up. But that was never communicated with me. Even if it is 50 min hands on I still got shorted 5 min. Overall really disappointing especially for the high price point."

"Made an appointment for my husband a month in advance and my husband took time off work and was excited for it. He drove almost an hour to the location only to have them say they do not have the appointment scheduled and the girl he was scheduled with no longer works there. They never notified us, they never offered anything to compensate all our wasted time. I would not recommend this location to anyone."

"I really like Massage Envy in Santa Barbara. I think they offer a good, clean and calm environment and great therapists . I was attended by several therapists in the last 8 years . Some already left. My recommendations (as of 2019) are: for deep tissue go with Andy (he is great and very experienced). For a firm but painless massage, go with Gabrielle (she is new, pretty good). For a light one, good in days that we need a good night of sleep, go with Grace. There are many others that are great too; i do not recollect anyone that i did not like. If interested in facial, go with Jesse - she is wonderful and knows what she is doing."

"I can't comment on my massage, because I never got one. I had booked a couples massage for my husband and I for his birthday 2 weeks in advance, thinking a massage would be a nice surprise for him since we have a 6 month old. The day before our appointment I got a call confirming our appointment, I was more than looking forward to it. The day of our appointment I got a voice mail around 2:00 saying one therapist would not be there, that they would have to cancel my appointment. Being in the beauty industry, I thought it was strange they would completely cancel, and not try to book another therapist. After talking with the receptionist we booked another couples massage for the same day but a later time, after getting the babysitter to agree to a different time and changing our dinner plans. About an hour before our appointment (note: the second one I booked), I received yet another call canceling our appointment completely. Not only had I changed my plans once, now, on my husbands birthday I had nothing for him. I wouldn't recommend this business, and if you do try it out don't bother making any plans."