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Dignity Health-GoHealth Urgent Care
830 Jefferson Avenue, Redwood City, California, United States
About the Dignity Health-GoHealth Urgent Care
Dignity Health-GoHealth Urgent Care is a leading healthcare institution located at 830 Jefferson Avenue in Redwood City, California. As a premier urgent care provider, they offer high-quality medical services in a convenient and efficient manner. Their experienced healthcare professionals are dedicated to providing compassionate care to patients of all ages. Whether you need treatment for a minor injury, illness, or routine medical services, Dignity Health-GoHealth Urgent Care is committed to ensuring that you receive the care you need in a timely manner. Visit their state-of-the-art facility for personalized and comprehensive healthcare services in a welcoming environment.
Photos of Dignity Health-GoHealth Urgent Care
830 Jefferson Ave, Redwood City, CA 94063, United States
Opening hours of Dignity Health-GoHealth Urgent Care
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Dignity Health-GoHealth Urgent Care
"Pick your battles! I'd say don't make this one of them! I was here on New Year's Day for what I thought was a sinus infection. After being told by the one doctor on staff (who was NOT a doctor, he was a PA) that I should wait and I'd be seen, I waited. After an hour I was taken into a room (fine - that's how urgent care goes, I appreciated being fit in) and they took my vitals right away. Then, I waited another hour. When I stepped out to use the restroom, the PA saw me and went "oh, I'll just examine you now." Urgent care was closing at 5; at this point it was 4:20pm. I told him what I was experiencing; he told me I had an ear infection. He then prescribed a whole bunch of things - including a steroid for a cough I didn't have!! He left to send in the prescriptions and came back to bring in the printed out copies. As he began literally backing out of my room, I said I had some questions. He was so stressed for time, he tried to avoid hearing and needing to answer them. Only when I pointed out that the prescription he'd prioritized was MISSING from what he'd sent in did he come back in the room. It is unacceptable to understaff and over accept patients! You're sacrificing patient care and doctor capability! Furthermore, HE NEVER SENT IN THE PRESCRIPTION. I arrived at the CVS only to be told it was never sent, never received, and could not be filled. I'm disappointed in DignityHealth for so many reasons: there should be a grown up doctor on site. You should send in prescriptions. And when a patient responds to a survey saying "I'd like to speak to someone about my experience" and you respond saying "someone will be in touch"...BE IN TOUCH. I followed up with a call - still nothing. It's shady to send a bill dated late January with an early February deadline. It's even shadier when the person paying it is ALSO paying for the second opinion they had to get the next day."
"The customer service of everyone I encountered was amazing. The nurse who checked me in was so welcoming and helped me with issues I was having registering online. The nurse who took me to the examining room was very friendly. I LOVED PA Massey! He was so kind, patient with my questions and extremely professional. It was a wonderful experience!"
"The entire staff was kind, patient, and very knowledgeable. It's few and far between that you find a doctor and staff that is pleased to serve. The PA was so knowledgeable, fun, and upbeat. The BEST bedside manner I have encountered in my adult life. I'm beyond thankful for my experience."
"From the moment we walked in we were greeted by a wonderful nurse. She was knowledgeable, made us feel welcomed and that we would receive great care. The PA Mark, was equally impressive. He gave us confidence in his medical recommendation and found ways to relate to my daughter. The clinic was clean and inviting. It was our first visit but we are switching our urgent care needs from Stanford to Dignity based on these interactions"
"A mentally ill man came in and was being aggressive towards staff and scared the patients in the waiting area. They had to put him into a room before convincing him to leave. He has apparently done this every week and has also had the police come in the past when he became violent. More precautions have to be done to protect the staff and patients. Maybe an intercom with a buzzer at the entrance would provide an easy and safe solution? If nothing is done I fear that one day this man can easily attack someone during one of his fits. He's a large man and it would not be hard for him. I would not be surprised to hear this on the news one day. Your staff is wonderful. They deserve the basic right to work in a safe environment."
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