Consulado del Ecuador en Los Angeles

"Amazing experience and service. Everybody helped me get my passport renewal completed. I can’t thank them enough. The staff went above and beyond to help me. Great experience. Thanks"

"I wonder why you make an appointment if you have to wait like 2 hours to be helped and when I asked why, a very rude guy told me that the appointment is to be allowed to be in the building… what a bad experience.unfortunately whoever works there, has not been trained on customer service skills… he probably thinks he is in Ecuador, unfortunately, that’s the bad culture of customer service that we experience in our country. They don’t know they live in USA and those bad habits don’t apply here. Hopefully somebody cares about the surveys."

"The staff of the Ecuadorian consulate very helpful and knowledgeable, very efficient, my appointment was at 9:30 am, they helped me out right away, Great job, Gracias"

"If I could give them a minus 5 I would. Worst experience. System down and they didn’t do anything. After a year waiting they called me cause I was insisting and they told me ow sorry you need to comeback because there was a mistake and we are changing our system. The worst is I’m here this year and the lady that answer the phone gave me the wrong time of my appointment. I feel like every time I come I’m wasting my time!!"

"Amazing customer service!! Everybody went above and beyond to answer all of our questions and help my parents with their power of attorney and their cédulas. The level of care, attention to details, and loving patience made us all feel at home. Thank you for everything you did for us and for bringing us a piece of our beautiful Ecuador to the states. Best experience EVER!!!"