KAY Outlet 690 Ventura Boulevard, Camarillo, CA 93010

"I had issue on my purchase from another branch in Texas, I came here and they helped me a lot , very helpful staff . Thanks a lot to Noi and Emily I wish them the best"

"Great experience across the board. My sales person Ali was patient, informative, and kind. I felt very comfortable with zero pressure during the entire transaction. I lucked out big-time when I walked into KAY and had Ali as my sales person. Great job and I highly recommend to others."

"Do Not go there! I warned you… Staff very very rude! I ordered online to be picked up at the store. I got Email notification that my item was ready for pick up and that I should go pick it up right away. Drove for about 45 minutes to pick up item just to find it that they shipped it out and when I asked why did they do that they said it’s not their problem, it’s a computer error from the corporate office and I should call the main store online to complain! Which i did and no one ever picked up the phone or returned my call! When I got to the store, I was standing there for 10 minutes until somebody acknowledge that I was at the store and I will get somebody to help me, and I had to wait an additional 20 minutes for one of the staff to come. Just to Tell me that my box was shipped out because of the mistake they were very rude about it and very disrespectful to me and my daughter ! This is not the first time I ordered gold from this company but it will be the last time for sure!!! Just so you know, through the whole thing i was very polite and never disrespected anyone. And oh yah, by the way. My item arrived a week late which ruined the special occasion! Give yourself a favour and do not go there!!!"

"Archie has an outstanding customer service! I wanted a bracelet for my son’s birthday that I found online and it wasn’t available in the store, however, he went of his way to check and called another location to see if it’s in stock. He ordered my item and got it shipped in two days. Upon picking my item two days later, another associate helped me, however, I noticed a few minor scratches on the bracelet and all she said,” Well, you got it from up north and if he doesn’t like you can return it”. She didn’t even bother to wipe the bracelet or try to do something about the scratches. I had to ask her if she can at least make it presentable but of course she wiped it down. I wasn’t satisfied with her customer service so I waited for Archie to come back. Explained to him the situation, he immediately took care of the scratches on the bracelet, and made it looking brand new! If he couldn’t get the scratches off he would order me another one. As a result, the bracelet looked good and new! Archie went above and beyond to help me and ensure I left happy! You need more people like him! Thank you, Archie! 100%"