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Hilton Garden Inn San Diego/Rancho Bernardo
17240 Bernardo Center Drive, San Diego, California 92128
About the Hilton Garden Inn San Diego/Rancho Bernardo
The Hilton Garden Inn San Diego/Rancho Bernardo is a charming lodging institution located at 17240 Bernardo Center Drive in San Diego, California, United States. This hotel offers comfortable and modern accommodations, excellent amenities, and top-notch service to ensure a pleasant stay for all guests. Conveniently situated in the Rancho Bernardo area, guests can easily access nearby attractions, restaurants, and businesses. Whether traveling for business or leisure, the Hilton Garden Inn San Diego/Rancho Bernardo provides a welcoming and relaxing environment for all visitors.
Photos of Hilton Garden Inn San Diego/Rancho Bernardo
17240 Bernardo Center Dr, San Diego, CA 92128, United States
Reviews of Hilton Garden Inn San Diego/Rancho Bernardo
"GREAT STAFF!!! Friendly and happy. Genuine kindness shown. Everything went well. NO SMART TV. Clean room. Luxury feel, Smells great. Cozy. Rooms have been upgraded to modern fixtures. BUT…. No Smart TV. Being able to sign into Netflix or Hulu is mandatory in 2024. Not I’ll have to call ahead to ask about TV connections before booking. A 4 star visit. Smart TV would give you 10 stars. Small investment!"
"I called this hotel to get my reservation cancelled but the person that I talked to, her name is Alicia was rude. I called around 5:45am and asked her if they have a vacant room. She told me that she just clocked in (If I were in her position, I will be pissed off too because check in is at 4pm). However, the way she spoke to me was very inappropriate. So, I told her I would like to cancel my reservation. She told me to call reservations & help desk so I did but they said that they can’t cancel it because I already did a mobile check in on my phone. So I called again and Alicia answered, she did not bother to say “Good morning, This is Alicia blahblah” she just answered the phone and did not speak at all so I talked first and explained my side. She did not tell me anything after, If I will be charged for two nights or just one night. I don’t know why people still work in customer service when they can’t even control their attitude."
"A very great stay...when we had a problem with our door lock José from maintenance was up to the room in minutes and worked on the problem for about an hour with good humor and made us feel that our probably was his only concern. A great example of customer service. I'm sorry I didn't get his last last name. I'd recommend the hotel to anyone of our friends visiting San Diego!"
"My stay here was fine; the reason for the 1-star review is the $15.00 charged per night for the privilege of parking my car on the asphalt outside the front door. The “Total Price for Stay” in the reservation confirmation email made no mention of this ridiculous fee. Alicia at the front desk was resistant to reversing the parking charge, but with persistence eventually gave in. It’s junk fees like this that the Federal Trade Commission announced it is recently targeting. Everyone should refuse to pay fees that are not explicitly included at the time of placing the reservation. Shame on Hilton for deceiving their customers!"
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