Residence Inn by Marriott San Bernardino
1040 Harriman Place, San Bernardino, California, United States
About the Residence Inn by Marriott San Bernardino
The Residence Inn by Marriott San Bernardino is a comfortable and convenient lodging option located at 1040 Harriman Place in San Bernardino, California. This hotel offers spacious and well-appointed suites, perfect for extended stays or short visits. Guests can enjoy amenities such as complimentary breakfast, free Wi-Fi, a fitness center, and an outdoor pool. The hotel's central location makes it easy to explore the attractions of San Bernardino and the surrounding area. Whether you're traveling for business or leisure, the Residence Inn by Marriott San Bernardino provides a welcoming and relaxing home away from home.
Photos of Residence Inn by Marriott San Bernardino
1040 Harriman Pl, San Bernardino, CA 92408, United States
Reviews of Residence Inn by Marriott San Bernardino
"My four day experience at the Resident in was great we were all greeted with a smile every morning by Tereise who took care of all our needs very clean and comfortable place to stay at definitely will do again when I’m in the area ."
"Warmest, kindest staff I've probably ever encountered at a hotel (I travel for work frequently over the past 17 years, for perspective). Rooms were clean, bedding was comfortable and the location is within walking distance of several reasonably-solid restaurants. Will stay again if I'm in the area, for certain."
"Terrible place. Here is a copy of the email we sent after our stay. We have never even received any response to the email, no apologies for the roach infestation or for the running toilet or for being LOCKED out of the building at 5:30 AM. The toilet ran and kept us up. Please refer to the attached PHOTOS OF THE COCKROACHES. Absolutely repulsive. And they COMPLETELY LOCK THE BUILDING FROM 10:00 PM TO 7:00 AM. That's right, you can't even enter WITH A KEY!!! A fact they failed to bring to my attention upon checking in, so I ended up getting LOCKED OUT OF THE BUILDING AT 5:30 AM! When we originally complained, Ms. Siano basically said the leaking toilet was basically our fault. Here was her response: "Did you bring any of these issues up with the front desk during your stay? This is the first we are haring about any issues with your room including, toilet not functioning properly, roaches." Re: Residence Inn Stay 12/28 - 12/29, Confirmation #85429309 - Photos and Response to Chat Dear M. Siano: Your response to my complaint bordered on unfortunate. I do not appreciate the back-handed manner in which you place fault on us for the issues that we went through. Now, on top of all the other issues, I also have a customer service complaint. I am including Assistant General Manager Philip LaDuke on this communication; and frankly am just irritated enough to move along up the corporate ladder. 1. The Toilet Issue: We did not notice the toilet running until 2:00 AM, when I had to get up to use it. At that time, it kept us up for a good deal of time; after jiggling the handle, I ended up turning the toilet off. I ended up being unable to get back to sleep. We did not wish to call maintenance at 2:45 AM. But when upon my return after I was locked out of the building at 5:30 AM (more on that below), I did mention it to the front-desk gentleman, who even requested my room number, but evidently did not bother to note down my complaint. Also present was the kitchen attendant, who seemed to have some understanding of plumbing, since he confidently diagnosed the problem as pertaining to the "toilet flapper." 2. The Roach Infestation: Assuming you are not trying to place blame on us for your roach issue, I am attaching photos of two of the creatures who shared our room last night. 3. The Locked Outside Doors: I am happy that you went to the trouble to check our rental history with your property. You likely also observed that our previous stays have been warmly welcoming, and we enjoyed them. What you would not have observed is that this is the first time that I had to work the day following my stay. I go to bed early and frankly had no reason to leave the hotel during the hours 10pm to 7am. Your hotel is certainly entitled to establish whatever magical pixie dust policies you believe necessary to secure your property, so you had no reason to mention your rationale for the policy. My issue is that a little paper on the wall near the door is not sufficient notice at 5:30 on a cold December morning. Our stay was not pleasant or relaxing; and your unfortunate response exacerbated the issue. I am working this morning, and have expended far too much time on the matter."
"Very hospitable staff; nice room layout, very comfortable. Staff were very welcoming. Everyone including the front desk, and housekeeping staff all greeted us and were very pleasant, and well-staffed. The entry reminds me of a boutique hotel, so you get the amenities of a nice large hotel, but the personalized feel of a small one. We booked a two-room suite, and we figured it would be one room with a sofa bed, and then a bedroom- it actually was two bedrooms, two bathrooms, and a living room in the middle. It was very comfortable, and everything was clean and quiet. They are in the middle of remodeling, so I'm sure it will be even nicer next time we are there. The room was just slightly outdated but that is in the process of being changed. We will definitely stay again, and would highly recommend it."
"We are coming from New York city and just arrive last night ,very tired just wanted to get in your attended lastnight was very pleasant.The room is great and cozy. The best of all is the hot shower that needed to take to relax. Best of all breakfast was good. Thank u so much for the hospitality."
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