Crunch Fitness - Rocklin

"Warning stay away. This gym will let anyone sign a membership contract and steal your identity without checking ID. That is how they are trained to sign memberships, then refuse to accept responsibility for their mistake and claim there's no district manager or cust service to receive proper assistance. They will run up a past due balance then send to collections. That's how these cheap gyms make money."

"I had never been to a Crunch gym but my husband had at another location and loved it so he had high expectations. From the moment we walked in, right off the bat, we were super turned off. Told the front desk guy that we were here for a trial, expecting a tour, but all he did was check us in and absolutely nothing else. Not a very effective way to sell us on a membership but okay. The gym was super packed which is FINE, it’s a Monday at 5pm, that’s expected. What I didn’t expect was the lack of machines to make up for it. Granted, not like they have much more space for it but still. We had plans to do a leg day but they had only one machine for each type of exercise, and NOTHING for glutes. Not even a low bench or something to do barbell hip thrusts, nothing. Apart from that, the gym was very disorganized. Plates and boxes and things just tossed against a wall, no rhyme or reason to them. We had a 3-day trial and don’t even want to come back for the other 2 days."

"I cancelled and have not visited in more than 12 months, yet I have been charged the entire time. Online, it does not even show that I hold a membership, yet they are charging me for two. I have to call my bank because there isn't even an option to cancel a membership, I have been defrauded out of hundreds of dollars."

"The membership agreement here is horrible. The facility is small, outdated, and dirty. The equipment is old and constantly broken or under maintenance. The hours are terrible (why would a gym be open 24 hours during the week but not the weekend)? And good luck getting out of your membership without them finding ridiculous ways to charge you. Do yourself a favor and go to a different gym, the 24-Hour Fitness down the street is infinitely better than this horrid place."

"Today was the second time, the opener was not here on time. There is about 25-35 people that show up to work out at 5am, when they open!! Most of us show up early and wait. It’s such an inconvenience. Crunch hours say 5am- closing. It should say “if you’re lucky, we can open our door close to 5am. I’m over here buzzing with pre workout in the parking lot, schedule completely ruined."