The UPS Store 1055 East Brokaw Road, San Jose, CA 95131

"Went in for fingerprinting for a new job. I have two fingers which no longer have a fingerprint due to an injury. Jennifer, who helped take my prints was so wonderful. She spent an hour trying to get the prints accepted. She was extremely patient and very friendly during the entire process.she was sympathetic and determined to get this done.she even said " i am not giving up i will keep trying." And she was able to complete and submit the fingerprints successfully. I truly appreciate the time she spent helping me and not giving up or getting frustrated. Thank You for being so kind and patient Jennifer, you rock!"

"Staff was really helpful and stayed a bit after closing to help me send out my packages, which was very nice of them. Queenie, Enrique, and Rochel (I think thats how he spells his name, he was the driver, who also waited to get my boxes on the truck). Great staff!"

"Shout out to Queenie who was super helpful in walking me through to return a mattress topper. She even went above and beyond to help me package the item. 5/5 service!"

"There's a young woman who works there that's always so lively and sweet. All of the stars are for her. The (-) stars are for the young man/boy who has consistently poor customer service. Each time I've encountered him, I've had questions dismissed. I ask about recycling a box from a return I made in the store - "we don't do that." I ask about printing labels - "we don't do that." And only after a few prompts did he disclose options for printing the label and even with that, he gave some ridiculous, inflated price ($15) for how to do so. I ended up going to FedEx where they were so gracious and printed my UPS label FOR FREE. Shout out to the young woman for top tier customer services, though."

"I would give this store negative star if there is an option for it. Extremely rude staff. I attached her picture here. I came to this store to return an Amazon package. Even though they have a paper bin, she refused to let me put paper there. The ironic thing is the bin is full of paper, so I dont know why she chooses people to target? I then asked reasonably to speak with the store manager but she told me there is no manager and refuse to give her name, and acted all entitled. This person is not suitable for customer service, and if you were to retain her, better to put her on a course to understand what is proper customer service, before she turns all your customers away."