Ashley Store

"My husband and I are upgrading our home, which means new furniture. We planned a trip to Ashley's to see what they had. Ginger came to our assistance as we walked through the store. she respect kept her distance as we crisscrossed across the store. She appeared as we had questions but let us be on our own. We took photos, wrote down names, and "tried out" the items we liked. We left, with Ginger's card in hand as we continued our shopping. Three weeks later, we went back to Ashley's, saw Ginger, and bought the furniture we had been scouting. Ginger was efficient, positive about our purchase and helped through the check out process. Easy peasy. We will not be able to accept the furniture until the end of May, but not a problem with Ashley furniture. They'll keep or us until we our ready. Awesome."

"Our sales associate was Duke. He introduced himself right as we walked in, we let him know we were looking for a dining table. He let us browse 1st, wasn't overbearing how some associates are which was very nice. Once we had questions he was right there to answer them,I showed him a picture of our dining room we talked about the best shape (round,square,rectangle) & size that would work We ordered a table and getting it delivered /set up this Saturday. He was very knowledgeable and polite. Thank you."

"This is my very first review for Google. I bought a sectional sofa here, and the agent, Gus was soooo professional, nice and kind. He was like a grandfather. He explained every details for the product and calculate the estimated price for my request. I was there with my kids, and he was also taking really good care of my kids. If I have any chance to buy a furniture, I will definitely visit this store and find Gus again. HIGHLY RECOMMENDED!"

"Bought a dresser and 2 night stands from here, and provided all my contact info, and was quoted 4-6 weeks lead time, and was told they had to fully assemble the furniture when it arrived (this the $280 delivery and set up charge). I was told by the rep that she would be available for updates so that I could get the proper delivery window/ask questions. 4 weeks in I called to see what the status was but it went straight to voicemail. I then called the store to see status to find out that even though I gave the rep my correct contact info multiple times, they tied it to a different account (my father in laws) and had the wrong phone number, email, and name attached to my order, and that the furniture would be coming 7 weeks later instead of the 4-6 quoted. I then Called the store to confirm everything was updated, to find out that once again the wrong info was connected to the account. My wife called in to get it updated again, and once again, wrong info attached so the only update emails were sent to a different person. Wednesday my father in law got an email update about a 6 hour delivery window today (Saturday) and forwarded it to me. This morning they called my wife and once again had the wrong name attached to the order. “Delivery and set up” was literally carrying in the dresser and putting it in our room, and after 7 weeks of waiting one of the night stands has a clear manufacturers defect where the side doesn’t line up with the top. This has been the single most irritating and disorganized furniture purchasing experience I’ve ever had. Save yourself a headache and buy furniture somewhere else."