Fun Zone Arcade & Game Room

"Great view of the harbor. Watched the Christmas boat parade from here."

"Fun Zone Arcade Management, I am writing to express my deep disappointment and frustration regarding an incident that occurred at your arcade on [date]. My purpose in writing this complaint is to highlight the urgent need for your staff to receive proper training in professional conduct and understanding children with special needs, particularly those with autism. Today, we visited your establishment with my non-verbal son, who has autism. We were excited to spend quality time together and enjoy the arcade experience. While we were there, my son did not earned enough tickets to claim a plush toy, which was priced at ridiculous amount. Understanding my son's attachment to certain toys, I offered to purchase the plush toy for a significantly higher price, up to $100, if it meant avoiding distress for my child. Unfortunately, the response we received from your staff was far from satisfactory. Thank god an amazing lady came in offered us her ticket and we were able to get the toy. She was an angel! The staff members we interacted with displayed an unprofessional attitude and lacked empathy towards my son's unique needs. Their behavior was cold and robotic, devoid of any understanding or compassion. They refused my offer without any consideration, disregarding the emotional well-being of my child. It is disheartening to see that your staff failed to recognize the importance of creating an inclusive and welcoming environment for all patrons, regardless of their abilities. As a parent, I understand that not everyone may be fully aware of how to interact with individuals with special needs. However, it is your responsibility as an establishment that caters to families and children to ensure that your employees are adequately trained and equipped to handle such situations with sensitivity and professionalism. By doing so, you not only promote a culture of inclusivity but also enhance the overall experience for all your customers. I kindly request that immediate action be taken to address this matter. I suggest implementing mandatory training programs for your staff that focus on fostering an understanding of children with special needs, including autism. These training sessions should emphasize the importance of empathy, patience, and flexibility when encountering such customers. Additionally, staff members should be educated on effective communication strategies and problem-solving techniques to ensure that any concerns or requests from customers with special needs are handled appropriately and respectfully. Furthermore, I strongly urge you to revise your policies regarding the purchase of items with tickets. Making exceptions for children with special needs, such as allowing the purchase of a desired item, even at an inflated price, would be a compassionate and understanding approach. This small act of flexibility can make a significant difference in the lives of children like my son, who often find solace and comfort in specific toys or objects. I trust that you will take my complaint seriously and initiate the necessary steps to rectify this situation. I hope to see Fun Zone Arcade become a more inclusive and accommodating place for families with children of diverse abilities. I would appreciate a prompt response within [reasonable time frame] to discuss the actions you plan to take to address this issue. Should I not receive a satisfactory response, I will be compelled to share my experience with other parents and relevant community organizations, which could potentially impact your reputation. Thank you for your attention to this matter. I look forward to a positive resolution."

"So much fun! My husband and I went here as a final date night for our long weekend trip here. Loved the old school skee ball machines, Zoltar and getting a pressed penny. Also love the Ferris wheel. Cute way to end the trip."

"Lots of sanitizer available for customers to use, employees were constantly cleaning areas and were very friendly"