USPS Townsend Carrier Annex

"They are supposed to open at 9:30 am and they clearly aren't. Also, business (corporate) customers are severely prioritized over residents of 94103 who have issues with their mails, where other USPS cannot help with. Trash services."

"I’m a manager of an apartment complex and I have never in my life experienced so many problems with Usps. I have been insulted by my carrier, had the carrier be revengeful and not pick up mail. Now our mailbox is hanging open and call box is broken and I am trying to get ahold of them to give them the code and they do not answer. They just continue to mark it as not being able to get in when my number is on the box. Every other carrier in San Francisco I have no problem with except these guys. They need audited or something. Lastly, don’t worry about complaining about any issues with these guys they just tell you that you are wrong. Even though you have camera footage."

"This is where they send your parcels to do time if you are not home to prevent it. You may have ordered your parcel online but this place is brick and mortar. Located close to the design district, I'm giving an extra star for the surprisingly comfortable maroon Danish modern chairs in which you can wait and wait."

"Just like the countless other's before me, I would definitely give them 0 stars if I could. They consistently mark my packages as "delivered" when they are not. Today's said, "Delivered. to the front desk or reception area at 11:39 am." I currently do not have my "delivered" package which was supposed to be here by 8pm today. Our receptionist said they didn't even receive our "normal" mail today either. And God forbid you try and call the annex to get a live person. The phone rings busy all day. This is THE WORST postal office EVER. Of course now they’ve marked it as delivered I cannot chose the option of having it held at the annex. I really wish Amazon would stop using USPS as a vendor. 2 items ordered on the same day. One item was straight UPS, which I got on time (who'd have thunk it), and the other item was the cringe worthy FedEx Smart Post. Which means I get to play the fun game of "will my package EVER really get here?!?!". I can only imagine how bad it would be if people still actually mailed letters and cards all the time instead of email....."

"The guy that usually delivers my mail is very efficient. I live in a secured apartment complex with a call box and cameras. He calls my apartment to let me know that I have a package. Unfortunately, a package stated it was delivered, which it was not. There have been times when I pulled up the tracking and it stated that they tried to deliver and they couldn't which is also false. They never leave a note and then they return the package with no notice. After reading all the other reviews, I can see why this Post Office has such bad ratings. i contacted the Post Office and it took me 2 days to even get through. I spoke with a lady who said she would contact me back and I haven't heard from her yet. Its been 3 days. I tried to contact them again to no avail. The phone just rings and rings until it finally hangs up!"