Best Western Plus Delta Inn & Suites

"Service was mediocre at best a rather surely one minute receptionist and nice the next couldn't figure out what her deal was but she wasn't very nice when I first got there. Then when we asked for extra towels we had to come all the way back down from the third floor to the front desk to get them because they don't have anybody there to help with that, which seems like a joke as well. Check out time is 11:00 but at 9:30 we've got the made knocking on the door. I will not be going back to this place unless I absolutely have to"

"My mom and I stayed for a few days at Christmas. The young man who checked us in was polite and professional. The room was extremely clean and comfortable. The next day was Christmas Eve, and we had a nice breakfast with the other guests. Breakfast was simple and good. I have stayed here before, and usually there are a lot of construction personnel staying here. For this holiday, it was quiet. And the few of us staying here had friendly conversations. Thanks to the staff, who worked hard on the holiday. I will stay there again when coming back to visit relatives! Half the family is in Antioch and the other in Oakley/Brentwood. So, it's a perfect location. PS. Mack's Old Place is nearby. It's a favorite old restaurant of ours, and it has been serving great food for decades!"

"I had the exact same experience as another reviewer one month ago. The hotel advertises as pet friendly. I show up with my 10 lb dog after driving all day to get here. The clerk says we don't have any more pet friendly rooms and we will have to charge a $150.00 deposit plus you will be charged $250.00 cleaning fee if there is any evidence of a pet in the room. There are signs in the elevator saying, no pets allowed in any rooms. This is not the definition of pet friendly. Additionally, the room was 8o degrees when we walked in, the air conditioning system was inadequate and ran constantly but the temperature never got down below 75 degrees and the room was stuffy as if there was no circulation. There is a box mounted to the wall that buzzes constantly,The window has sheer curtains, no drapes that can be closed and a street light shinning right on the bed. The hotel was noisy with kids playing in the hallways. I did not get a good night rest and generally had a poor experience. I dont know if ive been charged a $250.00 cleaning fee yet. I've cleaned the room and taken video. I would not recommend this hotel and question the legality of their business practices."

"I’m currently staying at this motel and I’m appalled at their lack of customer service staff at the motel as well as at the corporate level. We came in town for a funeral and requested a 2 hour late check out and we were willing to pay a late fee for the extra time. We were told no because they lacked the staff to stay late to clean the room. Mind you staff that leaves at 3:00 pm. We then asked why they couldn’t clean the room last and they said they were unwilling to accommodate us. I asked to speak with the manager and was told no one was available. I completely understand why this motel has 2 stars. I could understand if the motel was booked for the day…it’s completely empty and I understand why. I will never stay at this motel again or any other Best Western motel. And I will advise all my family and friends not to patronize this business or any business associated with this motel. Again we are here for a funeral and you can’t give us 2 hours?? Wow…people have no sense of compassion in this world…where are we in the world where we can’t show compassion to a grieving family set to bury their father today."

"Worst check-in experience ever. They say they're pet friendly online. They quote you a reasonable price as you reserve your room online. The online reservation process does not ask any pet related questions. It gives you a confirmation number. Then you show up and they tell you that the room they reserved for you is not pet friendly, and they're sold out of pet friendly rooms, because they only have four (4) such rooms in the entire hotel. Further, they say that in order to rent you a non-pet-friendly room with a pet, they have to charge you an extra $250, even if you're only staying there one night. This is highway robbery, as they could have easily expanded their reservation process to avoid this issue. As if that's not enough, their payment system had three problems. 1) There was an out of order sign on the "Tap" feature. 2) It took two minutes to process the payment the second time and actually timed out in the first attempt. 3) believe it or not, the system would not confirm the total we were paying. After over 90 seconds, the Accept button would appear, but the area that was supposed to display the amount you are being asked to accept just continued to say, "Please Wait." The attendee told us it would never give us a total and we'd just need to hit Accept. She couldn't tell us the total either, saying we'd find out what it cost when were check out. Are you serious?? To add insult to injury, the night clerk couldn't find the checkin paperwork that listed our son's name (hard copy/paper) so they wouldn't let him into the hotel. I still don't know how much we paid there, as they haven't emailed my receipt and it's been two days. Now I need to call them and deal with their incompetence again. Argh!"