Minka Group

"This company knowingly sells fans that when light goes out the customer can not get a replacement. They have been doing this for over 5yrs and 100's and 100's of people have been left with a ceiling fan with no light. Minka Group and Tim Flannery are snake oil salesmen. They sell expensive items that break quickly as its cheaper to pay agents to frustrate and give the run around until the customer gives up. Dont believe me check out there listing on BBB its about bad as one can get."

"I have enjoyed their DC motor fans over the years. The email customer service leaves a lot to be desired, however. If you need anything, like 2 screws missing from a fan that was drop shipped, the answer is, "talk to the place that sold you the fan," rather than, "we are sorry to hear that; we will send those right out to you." Not an after the sale customer service focused company. Definitely more B2B. In looking through the other reviews it seems that my experience is quite common."

"I ordered my first ceiling fan from them. It took some time to arrive and noticed plastic pieces in the light module only after it was installed. We called them up asking for a replacement only to be redirected to our local dealer who submitted the request after I sent the required photographic evidence. I was then so bold as to order a matching fan for the other bedroom thinking they were going to make good. It arrived without a downrod. We called and went through the same hoops to have a replacement “expedited”. Almost a week later we were sent the wrong part. Now I have one fan partially assembled, ordered almost a month and a half ago, waiting to be installed and another fan with defective light module. Awful customer service."

"Save your money and get fan from a different company. I bought this expensive Minka-Aire Airus F598-BN fan thinking I was buying quality product from a reputable company. After this experience I would never equate expensive with quality. I have had it for just a couple of years and not used much as the room where it is installed is not a bedroom. One day I was working on my computer in the room and I suddenly heard a loud noise from the fan. I immediately switched it off. I thought that maybe some blade screws had gotten loose but was shocked to see that the blade bracket "inside the housing" where the blade support plate gets attached, was completely broken. Difficult to comprehend how something like this could even happen. I contacted Minka tech support and send them the pictures. They were surprised at the broken part and passed the issue over to management. You would think that this company would respond quickly and be worried about this structural problem could have easily turned into an injury and property damage. But no. It has been more than a week and still no response from the management."

"Not recommended. Bought two identical ceiling fans unfortunately one was noisy. Called customer service and they blamed the wall switch. Finally agreed to send part that “may” fix the problem but stated the part was on back-order. Said they would send when it came in. Called a month later and now they said “sorry can’t help you” try returning it to the lighting store where you bought it. Would not recommend doing business with a company that does not stand behind their product or offer customer satisfaction."