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OIS Visa Services 7th floor
5757 West Century Boulevard, Los Angeles, California, United States
About the OIS Visa Services 7th floor
OIS Visa Services is a reputable travel agency located on the 7th floor of 5757 West Century Boulevard in Los Angeles, California. Specializing in visa processing services, OIS Visa Services assists individuals and businesses with obtaining the necessary documentation for international travel. With a team of experienced professionals, they provide efficient and reliable assistance to ensure a smooth and hassle-free visa application process. Whether you are planning a vacation, business trip, or study abroad experience, OIS Visa Services is dedicated to helping you navigate the complexities of visa requirements. Visit their office on the 7th floor for personalized service and expert guidance for all your visa needs.
Reviews of OIS Visa Services 7th floor
"Applied online in December and sent my $160. Flew to L.A. on January 23rd. Gave them an additional $115. Sydney said that I would receive my visa on February 19th or the week after. It is March 11th and I still don't have my visa and passport. My flight leaves Thursday. They won't answer my calls or return my emails. I'm beyond pissed. I lost money that I won't get back. BIGGEST SCAM EVER!! They probably sold my passport in Nigeria. I noticed the few good ratings they got on here is from Nigerians. I'm sure that they paid them to do that. They ruined my trip. I will definitely be suing them. If you haven't already, file a claim with the Better Business Bureau. She'd light on their scam, so they can get shut down. Spread the word to everyone on social media not to do business with them."
"I am going to add to the bad comments. I submitted for my Visa in September, and I was schedule to fly end of November. I had to rush around to get a new passport the last 3 days before my flight because they had my new passport. I had to drive hours back and forth to LA mind you because LA will give (For a fee and cheaper than UPS to expedite) you a passport, but I still had to wait for them to get me a temporary passport the day be for I flew out. My old passport had the old visa that hadn't expired that I was able to use. This has cost me a lot close to $1000 including what I paid for visa and overnight mailing. It is the end of February and I have yet to get my new passport back with visa. Calling this place and emailing is useless. I have called all the offices Atlanta, DC, New York office as well. They never answer. I finally got email that said they ran out of visa stickers for the passport. To be honest it is frustrating, but I think this type of practice is the Nigerian way. I know people that in Nigeria that can't get passports because they ran out of booklets, and it seems like the workers are. waiting for them to drop out of the sky. I notice when I am there, they cause people frustrations on the simplest things that the people are forced to be accustomed to. I hate to have to give bad comments or to comment at all but this is ridiculous. To those that have gotten your visas I am happy for you. I am wondering if they lost mine, it has been 5 months. They need to change the information on their site regarding submission timeframe and the 90-day statement. Whoever is in charge or has an ear to make suggestions. Please suggest providing information or feedback to those who have submitted and paid all the fees. Now as far as the young man that works the process. He does his best and he can at least keep record of those he submitted and provide information like that fact they ran out of stickers for the visa. I am also curious of how long it takes to make and ship stickers."
"Sydney gives top notch customer service, fast, efficient, and competent. The visa process is still backed up some, and we only discover this via the reviews, so be prepared to reschedule your flight. I was told 5-6 wks for visitor visa at this point."
"This is a review of our visa application process so far, not the customer service at this location. In short: OIS is a poorly run company and terrible website. On 11/28/23, my friend and I made an appointment for 1/9/24 to do our biometrics interview at this LA office. Our flights are mid February. We got an email on 1/7/24 saying that OIS's "visa processing systems are down" and this office "will not be processing any visa biometrics until (01-12-2024)." Ok, guess we can do a walk-in on the 12th, right? The visa processing time should take 2-4 weeks right? No. My friend walks in on 1/8/24 just to ask (because the office does not respond to email nor phone call), and they tell her that the D.C. office (which LA office is a branch of) has visa processing times expected to be 2-3 months. It's only via reading Google reviews that I realize that the offices have had this issue for months and known this for the whole time. The LA office recommends we *fly to either Atlanta or New York offices* to get our visas done if we want to get our visas in time for our flights. Because I guess the Atlanta / NY offices use completely different systems? (Anyways, the current processing times for those is around 1 week supposedly. I have low hopes overall.) But really: no answering machine notice, no automated emails on the expected excessive processing times, nothing about this delay until we literally came in person to the office. We could have known about this need to fly to a different office 1 month ago -- the applications have our flight dates, for goodness' sake! OIS, why? All this is not even mentioning the poor setup of the OIS site, which makes the requirements so difficult to understand; and no email confirmations of the appointments. This is so frustrating and disappointing, especially as my friend and I had to travel INTO LA to get to our biometrics appointments. And now we have to buy last-minute flights to the other offices to get our visas on time. OIS should compensate us for these troubles or have ways of handling applications that are not so arbitrary, but honestly I have no hope that they would get their act together. Total shame. Advice? Number one: be prepared to waste a lot of money. Other reviews have detailed what to bring so I won't repeat it here. Small note that if you're determined to come to the LA office, don't forget to set Washington D.C. as your primary processing center (this is also not clear during application process)."
"I had a smooth application process thanks to Sydney I also paid an extra $50 (I believe) for having no appointment, which I didn’t mind this was in the beginning of November 2023. Sydney was the only one working but the application process was pretty quick. The return date for my visa was around December 13 2023. My flight is Jan 4th 2024. Around Christmas time I still did not have a visa and my flight was coming up. I tracked my visa via the ois email and it was being assessed. You are unable to call the ois Los Angeles location they don’t answer emails and they don’t answer their calls. So I emailed the embassy in DC and come to find out in November, They ran out of visas So they stopped processing visas and accepting applications. They stopped accepting applications in November. Which they didn’t notify me. Long story short it’s currently Jan 2nd no visa so I have to cancel my flight and trip which I’m so sad about because this trip was to bury my grandfather and now I can’t because of the unprofessionalism and disappointment of the entire embassy process. My advice is to either go straight to Atlanta or DC or find a person who you can pay extra to get it done. Good luck"
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