Martinez Passport Office

"The woman who does passports is beyond rude and is the type of lazy government employee who makes all of them look bad. The website clearly states appointment hours from 10-1 on Saturdays, but she refuses to accept walkins and makes people take appointment slots when they arrive. We wasted an hour of our day driving to and from the post office because she refuses to honor the dropin hours listed on the website and is extraordinarily rude about the lack of consideration for others time. Please remove this woman and put her in the back sorting mail where she can't disrespect customers."

"Really old office and employees are slackers.."

"Laura at the passport office is really an inconsiderate and rude person. She has a government job so she's just taking it easy. Rude and inconsiderate to basically everyone she encounters."

"unfortunately i have to choose one star ,because there is not 0 star, and this only applies to the lady on the passport side, she was the most rude and unhelpful person i have ever encounter , she didn't wanted to do her work ,she just didn't want to get my kids passports for nothing ,and i took the wrong decision of make a second appointment to get them done ,i showed up for a second time and she just didn't show up for work , i just cant believe how rude and inconsiderate this person is ,fortunately the concord branch took care of us in one day if you cant avoid it don't get your passport here."

"Three of 4 postal clerks on duty had the ability and authority to process my Passport. The 4th clerk was cheerful, friendly, knowledgeable, and made me feel like a valued person and customer."