Starbucks

"I placed a mobile order for an hot Apple crisp oatmilk machiato. we got an iced drink. my husband went back to get it remade. I got a hot drink that has coffee and oatmilk without any flavor at all. I asked for extra drizzle but there was no drizzle at all. very disappointed for a $7.00 drink."

"Your good neighbor Starbucks. Fun part about this branch is they sell cups that used to only available in Pikes market (first store in Seattle)."

"We waited 20 minutes and still didn’t get our order. When we asked the person at the counter their immediate response was, do you want a refund! Pretty shocked with such a customer service and response at Starbucks."

"Driving from SLO to Monterey and stopped at this location for a quick caffeine fix. We ordered ahead. The mobile app said our order would be ready by 3:40. Got to the location at 3:38. Used the restroom(clean!), and went to the pick up station. The lobby only had two other people waiting but the drive thru was lined up like Queen Elizabeth’s funeral procession. Since the drive thru was as so long, people started filtering in. Ten minutes passed and our drinks weren’t ready (3:50), but at least a dozen other drinks were picked up by customers - both mobile and those that paid at the register. Finally, twelve minutes after the mobile app predicted our drinks would be ready, one of the two was placed on the pick up station. I grabbed it and went back to my seat. At 3:55, I finally decided to ask about the other drink. Sometimes it’s so busy at Starbucks, it may seem like you were in the front of the line when there’s two dozen mobile orders before yours. When I inquired about the second drink, the barista turned around to the prep counter and sitting there was not only the empty cup with my name on it, but also the frap still sitting in the blender, never having been poured. The gentleman that assisted me looked incredibly embarrassed through no fault of his own, as I hadn’t seen him the entire twenty minutes I sat in the coffeehouse. He apologized and quickly poured the drink. Mistakes happen. We are only human. And this truly wasn’t some great inconvenience. But some advice? Simply pay attention to the guests in your lobby. As busy as you are, it’s easy to notice someone waiting an unusual length of time for their order. Otherwise the staff was courteous and fast with everyone else’s drinks. Outside of this small oversight, this location was a well oiled machine."

"We often stop at this Starbucks on our way to LA and back. It’s Starbucks so there is not much to say about the coffee or the food. This Starbucks is conveniently located along with couple of gas stations and fast food options for everyone to take a break from the long journey. There are 3 restrooms in this Starbucks and are kept clean all the times. They are open to everyone with no code or key needed. Staff is super friendly. Overall a very clean facility. Above all this is drive thru Starbucks."