Banter by Piercing Pagoda

"I went here at like 5:40pm and waited around literally 30 mins and no one showed. There was a worker right next to this ear piercing place that stated the girl walked off with another girl, but usually they come back. She did not show! So disappointing. You guys lost a lot of money just in that time, 3 other people had stopped by looking for service."

"I Made an appointment for my 9 month old ear piercings two days before going in. I received a reminder text message and email. The appointment is set for 2pm and we get there 15 min early. As we’re walking up I see two girls (teens) I say we’re here for a 2pm and she says ok and she gives me the earring box to choose from and as I’m looking at the earrings she comes over and says “I’m sorry but our manager isn’t here today and we don’t feel comfortable piercing a baby ears”. It was a very frustrating and annoying waste of time experience since we drove 45 min to get them pierced. They need to look at their appointment list and check the comments before a client comes in because I specifically put down that it was for a 9 month old baby. Had they seen that then maybe they would have called me and said don’t come in we don’t have anyone available to pierce a baby’s ears. Luckily. I called Clair’s and they were available for walk ins and they pierced my baby’s ears. It was a very pleasant experience. Thank you CLAIR’S."

"My daughter had a bad reaction to the piercing, we went back twice, talked to three different Piercing Pagoda employees, and all I got was bad advice and cheap jewelry. If I had gone to someone more trained and knowledgeable she would have healed much better. Finally with my pediatrician and an online source that specializes in pure jewelry and advice on how to deal with reactions, she is healing (although one ear will have to be repierced). If you care about your kids' ears, don't go to Piercing Pagoda! Go to a real piercing establishment."

"I wrote the review below a couple of months ago. I was contacted by PP soon after. They apologized sincerely and offered to redo the piercing by a different person and trade the earrings for something more comfortable. I went in yesterday and they kept their promises. So now I am keeping mine by writing a better review. I'm changing from one star to 3 because they made it right but I still had to wait weeks for them to heal and then go through it all again. Totally messed up my ears. My right ear was pierced too low and the earring points toward the ground. The left ear is pierced higher so my piercing s are noticeably uneven. The earrings they sold me were expensive and very uncomfortable. I will have to let them heal over and go through the process and expense of having them redone. I'm definitely not going back there even though they said they would redo them at no charge."

"Had my 3 y.o. and 5month daughters ears pierced today. Staff was friendly, professional and knowledgeable about their products. They had enough staff and offered to do both ears at once for both girls. One quick pinch for both and done! Definitely recommend! Our main sales person was Michael."