myPanier,

27136 Burbank, Lake Forest, CA 92610, United States

"This place has amazing French products that are hard to find. Is it a bit overpriced, paying 20 dollars for chocolates that cost 5 euros in France, sure, but you pay for it to experience the nostalgia. My complaint is with their customer service. According to their instagram, they are the largest supplier of French products. I have ordered thousands of dollars worth of products from them and have always been a loyal customer. I recently had two packages stolen from my front porch, one of which was the mypanier order worth 250 dollars. It had all the Christmas treats inside for my family. We decided that instead of gifts we would splurge on treats and French goodies as it is very expensive. I explained to one company and they immediately replaced the package, mypanier on the other hand has been a nightmare to deal with. I explained to them that FedEx doesn’t want to take responsibility for the package ( despite them delivering after 10 pm and not ringing the doorbell) because mypanier doesn’t require a signature of receipt, so they claim they are at fault. Mypanier wants me to deal solely with FedEx as “ once the package leaves our hands we are no longer responsible.” Although they are not wrong in believing that, for a company that has business insurance and the largest supplier of French products, I would think that customer retention and service would be their main priority. Further, FedEx informed me that a business who files a claim is more likely to have it approved than the recipient filing it, especially since they have business insurance and protections in place. Although I have explained that to them I seem to be getting the same response. Unfortunately, without FedEx approving the claim and without a replacement package, we will be without treats this holiday season. I say this as a caution to others, with porch pirates on the rise, the poor customer service and understanding for others at mypanier, and the lack of signature required for such a costly package, you may want to think twice before ordering from this company. Although I have enjoyed some of their products, when they are available and not sold out, and have ordered thousands of dollars worth of products, I am sad to say that based on their ethics and treatment of my circumstances I am going to have to stop recommending this site to others and will no longer be ordering from them."

"3rd Order From My Panier! Great selection of French products that are hard to find in the central part of the U.S. & at a great price. Received my order in a timely manner. However I have learned the hard way not to order dated products in quantity because the 4 jars of Benedicta Mayo I received have a very short expiration/distressed dates. Most will be way past it's expiration dates before they are opened. A COMPANY TRYING TO ADAPT TO THE INTERNET AGE BUT FAILING! I should have read the Google reviews. In the future I will order at a higher price from Amazon. BUYER BEWARE!"

"This place is awesome. So many unique imported products (mostly French but not exclusively) to browse. Also select heritage US goods like Rancho Gordo. Great seasonal item selection. Picked up so many great items. Staff is very friendly and you are left to browse. So lucky to live 10 minutes away."

"Although it’s great being able to order products, they clearly don’t know how to package and store their products. I have ordered twice now and it has been a disaster. The chocolate taste stale, the cans are all dented. The boxes are smashed and rhe chocolate melted ( due to a lack of insulation and proper packaging). I am so disappointed. Also every package has had missing items. For the up charge I would think better ( ex 8 dollar can of veggies that is 2 euros in France). The chips were placed at the top and exploded in the box. All of the biscotte are crumbs and inedible. Pictures attached. Update: I see the business replied but it won’t let me reply back. I believe my post has enough details provided to help you understand the one star review. Additionally, the customer service you provide is slow to respond and clearly not well managed. For example I sent details and pictures of each damaged product and was sent an email stating “please provide pictures of each damaged item.” Will respond again with the information."