Ralphs Fresh Fare

"I tried the "fancy" Ralph (aka Ralph Fresh Fare) for a change. At the butcher shop they proudly display dry aged rib eyes so I decided to give it a shot: but apparently the stuff is just ornery: they have to age it for 15 days, and they only sell it for one day. Nathan, the guy serving at the butcher shop said he doesn't know when they put it in or when it is ready. What in the name of the holy duck are they expecting the customer to do, show up every day praying that that will be their lucky day when Ralph sell steaks? Very disappointed, I decided to downgrade to some non aged rib eyes that were on display with a big sign saying "Glad to cut!". I told Nathan I would like a thick cut for about 1 inch thickness. Again I was shocked to hear that he cannot cut it, despite the sign. Apparently only the big bad butcher is allowed to cut stuff. When asking around when is the primadona butcher supposed to make an appearance, I got mixed responses: he usually comes in the morning and leaves around 2-3pm said Nathan. The girl at the checkout said Mel the butcher leaves at 4pm. Are they expecting customers to take a day off work for the immense privilege to shop at their _PATHETIC_ butcher shop? I ended up picking up some random rib eye they had, when I unpacked it at home it had a pungent sour smell, it was clearly treated with vinegar to hide that it was going bad. My advice is: If you want some steak, save yourself some trouble and time and go to a real butcher. I'm never going back there."

"Store is very clean all the products are dry good but I am never going to this store again because I had very bad experience with customer service staff mane was Marybell , she was very rude with me and other and had bad attitude trough me when I asked her questions. That’s the last time I shopped at this store."

"The hot case has had a real nasty problem lately. The mac and cheese was unbelievably disgusting! It was legitimately inedible, and tasted like the people working there had never washed the tray they used to make it. It literally tasted like rusted, old chicken-flavored metal, and after two bites my wife and I had to throw it out. Even the smell when we took the top off was just wrong, like old, burnt chicken skin. It was really, really bad and we were really disappointed."

"Christmas Eve, wife’s bday on Christmas Day so I wait until the day before to get a fresh bday cake, crazy busy, line is 40 people deep. Bakery staff was on lunch, but the manager Jamie came over and helped me out. I was very impressed with the service."

"I stopped here at Ralphs today to get milk and icecream. This is a very nice clean well stocked grocery store. They have a nice slection of fresh flowers, the bright colors cought me eye and I had to buy some for my lovely wife. They also have a deli service counter as well as a bakery. I decided to buy some shrimp for dinner and the butcher was happy to help me and made some great suggestions. I had a very pleasant shopping experience. Highly recommend"