Ralphs

"Across the street from home so I come here often. Usually staff is very kind but today I ran into a very unkind cashier named Shannon. She actually made me feel very uncomfortable and I don’t want to return because of her. I used a WIC card to buy my vegetables and formula. I also bought a few items that didn’t apply to the card which would be about a $60 difference. She went back and forth with me about my total which was more than double the correct price. I told her I didn’t buy $150 worth of groceries and I don’t think my WIC was applied to the purchase correctly. She got another girl to ask her and the girl had me run my WIC card again. After that my total came down to $62. So it wasn’t applied to the purchase, like I said. Instead of apologizing about arguing with me about the total that she messed up on, her response was “I can’t stand those WIC cards” Well Shannon I can’t stand people who complain about their jobs that they’re getting paid to do let alone do them CORRECTLY. If you’re not happy there then leave but don’t make your customers feel like that because of your mistakes."

"Bought a $50 Nordstrom gift voucher from here for a friends birthday, and when he went to make a purchase someone had already used it and bought something for $48. Someone at Ralphs is taking photos of the gift voucher and using it and/or not properly protecting their product and services. Don't purchase gift vouchers from this place. Very very disappointing!!!!!!!!"

"This is my Neighborhood grocery store that I visit at least once a week. A lot of times I use their order online and deliver to car service and previously it’s been very hit or miss. Recently it has greatly improved, until today when two of my bags went missing. This option is a luxury, considering I am fully able to walk through the store and get my needed items. Today I had two of my bags not brought to my car which was disappointing, but again this service is a luxury. I went in store and spoke to Joseph, who was responsive and kind as was Tracey who offered me bakery items for my inconvenience, and then when I could not accept due to sugar intolerance offered me other items throughout the store. Customer service today, on a busy Sunday, was impeccable and I thank Joseph the store leader and Tracey!"

"Used self serve due to one one other option with 4 already in line. Put in 5, $5 bills, and it only credited me $20 (4 $5 bills). When explained to manage, Jordan, he went to ‘get help’ and never returned. Be aware of these machines short changing you! Just like the cash machines at registers. Great group of cashiers and other personal, but not my place any more. Beware!"