Twisters Gymnastics

"I am deeply saddened to write this review as a parent of a special needs child who looked forward to participating in Twisters Gym's special needs gymnastics class. Our experience, which began with high hopes, has unfortunately led us to withdraw from the program and question its suitability and sensitivity towards children with unique challenges. From the outset, we were impressed with the promise of a supportive and adaptive environment for children like my son, Brandon. However, our journey was marked by a series of disappointments, culminating in an incident that not only left my child distressed but also highlighted a significant gap in the program's ability to accommodate the diverse needs of its participants. The lack of patience and flexibility during a class, critical components for any special needs program, was disheartening. Even more troubling was the response (or lack thereof) to our concerns. Despite multiple attempts to communicate the impact of this incident on my son and our family, our concerns were met with silence and inaction. This indifference has left us feeling undervalued and overlooked, a sentiment no family should experience in a setting designed to uplift and support special needs children. Moreover, the decision to inactivate the class without a clear plan for addressing these issues or providing alternatives for affected families shows a disregard for the continuity and stability that is vital for our children's development and well-being. While I acknowledge the prompt refund for unused classes, this gesture does not compensate for the emotional and psychological toll on my son. A program's success should not be measured solely by its ability to manage administrative tasks but by its commitment to creating an inclusive, understanding, and adaptive environment for all participants. It is with a heavy heart that I must advise other families of special needs children to carefully consider whether Twisters Gym's current special needs gymnastics program aligns with the values and support they seek for their loved ones. Our children deserve spaces where they are not just accommodated but celebrated for their unique strengths and abilities. Unfortunately, based on our experience, it seems Twisters Gym has significant room for improvement in this regard."

"If you want to save time, I’d recommend avoiding Twitter. Communicating with the owner is extremely challenging. After coach Joanna left, things changed a lot. I used to recommend this gym to all my friends, but no I won’t do it anymore. We’ve switched to a more friendly and communicative gym. See below is how the owner reply."

"Title: Exceptional Gymnastics Experience at Twisters I wholeheartedly recommend Twisters Gymnastics! My daughter has been involved in gymnastics since the age of 4, and her journey took a remarkable turn when she joined the Twisters team at the age of 11. Under the expert guidance of Erica and Alan, the passion for the sport was reignited in her. The emphasis on safety and the well-being of the girls is truly commendable. Erica and Allan's expertise is evident in every aspect of the program. They not only cultivate skill and technique but also foster a sense of community and lasting friendships among the girls. It's heartwarming to see the camaraderie that extends beyond the gym, lasting even after graduation. Twisters Gymnastics is more than just a training ground; it's a nurturing environment that instills a love for gymnastics while prioritizing the overall development and happiness of each gymnast. I am grateful for the positive impact Twisters has had on my daughter's gymnastics journey, and I highly recommend it to any parent seeking a supportive and enriching gymnastics experience for their child."

"We had very negative experience with the new office director and the owner. Our daughter has been part of the Tiny Twisters program for 1.5 years. This class put kids as little as 15 months and as old as 4 years all together, and requires parents’ participation. Our daughter has consistently been a high performer, and the coaches who taught her always asked her to demonstrate various postures to her classmates due to her mastery of those skills. After receiving a high score in her Apr-23 exam, former coach suggested I should consider moving her to the next level, since my daughter already mastered all skills required at her current level. Following former coach's departure, I spoke with the new director to inquire about the criteria for moving kids up and sought advice to help transition my daughter to the next level. The director clarified that levels are skill-based (not age-based) and suggested reducing my participation and support during class. Since then, I have informed her coaches that I would maintain low participation in class, and my daughter, who has no issues following instructions, receives little to no support from me. In her Oct-23 exam, her coaches immediately informed me after class that my daughter passed all skill tests and was ready to move up. They assured me that the director would contact me in a few days to confirm the leveling up. I even confirmed with 1 of the coaches again that my daughter got moved up, and I discussed with the coach about new class selections. After waiting for almost a week without any updates from the director, I reached out to her via email. To my surprise, the director stated that my daughter couldn't move up, citing as "It is a big jump for some kiddos to go from lots of support to total independence". This was surprising the director had never coached my daughter and had no knowledge of her performance, plus my participation has always been zero to low during class. After expressing my concerns via email, I received no response from the director until my daughter's next class. During that class, I raised the issue with the owner, who suggested having my daughter try the next level's class on the spot. The new coach confirmed that my daughter performed well and was ready for the next level. The owner promptly updated my daughter's level to the next level of class in the system. Additionally, during that class, my daughter's former 2 coaches revealed that the director had been the one preventing her from moving up, asserting that the director thought her age of 3.5 was the issue as she had not yet reached the age of 3.75. Surprisingly again, the director emailed me after a few days, stating that she needed more observations of my daughter and wanted to assess her personally. Without any communication, she unilaterally moved my daughter from the upper-level class to the lower level in the system, which we found unprofessional. I emailed back to the director and the owner, presenting the facts and evidence and urging them to cross-validate with the 3 coaches. Unfortunately, the owner perceived me as a troublemaker and said “he was doing me a favor”. He refused to acknowledge any miscommunication from the director and wrote to me “you’ve consistently pushed to disregard our professional assessment and the coaches have disregarded it to appease you. We haven’t heard an apology from you.” In light of this, we decided to end the conversation and requested a refund. Over the past few days, my husband and I brought our daughter to 2 new gymnastic schools for evaluation, and our daughter was admitted into much more advanced classes compared to Tiny Twisters' program."

"Both of my kids (7 yr old son and 5 yr old daughter) have been practicing gymnastics here for almost half a year. My son is always looking forward to the class, and it’s the most “fun” class among all the other classes. My daughter has made great progress in the short period of time, and also tries to “teach” me sometimes at home. They both like the couple of coaches they had (coach Misty, Kyle, Kiara, Elise). They may have different styles but all pay great attention to the kids and trained them like real gymnasts! Compare to other gyms around, the best thing I like is the cleanness, and not over crowded, so the kids can focus on the coach and instructions, and not get distracted from other kids and loud noise. They also have super easy makeup class policy, which is super convenient for kids with busy schedules! Overall great experience and highly recommended."