Safeway 5877 Jarvis Avenue, Newark, CA 94560

"March 10, 2024 I recently had the displeasure of experiencing the unprofessionalism at Safeway, thanks to one of their cashier, Elizabeth. While waiting for her to scan my items, she was too busy engaging in personal conversations with her coworker, completely disregarding my presence. To make matters worse, she uttered an inappropriate comment about smoking, demonstrating a complete lack of regard for professionalism or customer service etiquette. Her attitude throughout the entire transaction was appalling, showing no respect or consideration for me as a customer. At the end of the transaction, there was not even a basic courtesy of a thank you or acknowledgment. She simply handed me the receipt and looked away, further emphasizing her blatant disregard for customer satisfaction. Overall, my experience with this particular cashier (Elizabeth) was utterly disappointing, and it's clear that Safeway needs to invest more in training their staff on proper customer service etiquette and professionalism."

"I’ve gone to this Safeway my whole life living in Newark. I’ve never dealt with horrible customer service experience until today. The cashier Elizabeth truly needs to be more respectful of her customers. She didn’t even greet any customer that was in line. I was trying to use two coupons & she had no intention of trying to help me so she needed to call her boss Bryan. Bryan, I thank you for your patience & wonderful customer service. Elizabeth ended it all with saying to Bryan, “& that’s why you’re the boss & I’m not”.. That’s absolutely right. You can’t be the boos with that bad attitude."

"NO STARS! Visited the bakery days before xmas to simply buy a co worker a cupcake. Paid for it at the bakery with a checker named Anu. I gave her the only money I had a 100 dollar bill for a 4 dollar transaction. She folded my change with receipt and handed it back. It was 5am and I was in a hurry so I just put it in my purse. When I unfolded the change at work, she shorted me 40 dollars! I couldn't believe that she would do that, on top of it on the receipt she put I gave her 20 dollars. It's Xmas time, and she really stole from me I was livid! I spoke to a manager immediately, who claimed he was going to do his part to investigate. I still have yet to hear back. My fault for not counting my change when she handed it to me. RECOMMENDATION.........COUNT YOUR CHANGE BEFORE WALKING AWAY AT THIS STORE!!!!!!!! THIEVES ARE EVERYWHERE!!!!!"

"Overall the store is there to provide shoppers with their everyday needs, my concern is with the deli section mostly with the sandwich area. I have been getting my sandwiches from here for a while and let's say out of the 20 or so times I visited only once I had a great experience. Please can we get someone more trained behind the counter to make sandwiches. From my multiple issues, here is one that kinda seemed strange, I had asked for more lettuce on my sandwich and the employee said "we are only allowed to put one leaf of lettuce any more would be extra charge" I pointed out that the menu display says meat, cheese, bacon and avocado are extra charges and not the veggies, that didn't not register with the employee so I just took my sandwich and left. I let is go until this morning waking up still thinking about it, clearly I wasn't over the ordeal."

"Safeways are generally clean, well organized easy to get into and have most of what you want. This particular store also has a friendly casually conversational staff that is not always resident to other stores and makes checkout better. And nice during the holidays. There's also self checkout to expedite. Fresh bakery, donuts, produce a decent wine selection, snacks, deli and it is in a mall area that has some nice restaurants. They're also some gift ideas inside the store and around the mall. Overall I consider this one of the better Safeways in the area."