The Chimney Doctors 730 Airways Boulevard, Jackson, TN 38301
About the Business
The Chimney Doctors is a trusted home goods store located at 730 Airways Boulevard in Jackson, Tennessee. Specializing in chimney maintenance and repair, our expert staff is dedicated to keeping your fireplace and chimney in top condition. Whether you need a routine cleaning or a major repair, The Chimney Doctors has the knowledge and experience to get the job done right. Visit us today for all your chimney needs!
Photos
Location & Phone number
730 Airways Blvd, Jackson, TN 38301, United States
Hours open
Monday:
10:00 AM - 5:30 PM
Tuesday:
10:00 AM - 5:30 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:30 PM
Friday:
10:00 AM - 5:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"The service provided by Robert was excellent. He came out to get our gas fireplace going again. Not only did he do that, but he had other recommendations as well. The logs are working great, and he left the fireplace more aesthetically pleasing! He also climbed up to expect our chimney and found a few issues I was not aware of. I recommend using Chimney Doctors if you have a need."
"We contacted your company for service on our gas fireplace. Robert came out today promptly as scheduled and did an excellent job troubleshooting our problem. After a year without a working fireplace he had us going in no time. He took the extra steps of painting our box and cleaning the glass cover. His attention to detail and pleasant personality was much appreciated!!!"
"Hired them to inspect my chimney after discovering some warping of the siding around the bottom of my chimney due to heat. Had a total of 4 guys come out. The fist guy came out and looked at the exterior chimney and my fireplace. He said he didn't know how to take off siding so he could not inspect behind the warped siding. The second guy came out after I removed the siding. He didn't bother to bring tools with him to cut into my chimney, so I let him borrow mine. The third guy came out and he actually knew what he was doing. He did an inspection and said it would be a good idea if another inspection was done inside the chimney itself, but he couldn't do it that day. He went into more detail about it and I agreed with what he was saying. The fourth guy came out and gave me the results of the inspection. We both agreed that I needed a new chimney top. He then scheduled me for an appointment to get this done. A month later, I was scheduled on a Saturday at 9am for the next chimney guy to come out to put a new top on my chimney. That chimney guy called me at 7am to tell me he was going to be later for the appointment. I had no problem with this delay. Well....the guy showed up four hours later. He did not tell me he was going to be this late. The guy that showed up was actually the second guy that came out to look at my chimney and borrowed my tools. He then told me he will need to come out another day because he needs an electric lift to put the top on. So in other words, he didn't bother to bring the right tools to get the job done again. I called the owner and she said someone will be out the follow Tuesday, first thing in the morning. Well....they weren't. That came out late afternoon. So I knocked them them down 2 stars because of a lack of communication between the workers on what is needed for the job and lack of tools to get the job done."
"I would rate them 10 stars f it was available, they were that good! I have to say that this company has provided me with the greatest customer service I've have ever experienced, and that's no lie! A family business led by the patriarch of the group Jim, they really want to ensure that everything goes right and that any issues that may arise, is taken care of. Not only did I have a wood burning stove added to my bedroom, but I liked them so much, I had them install a wood burning fireplace in the living room as well! Very reasonable pricing, excellent product selections to choose from, and Jim makes sure you understand the process from start to finish. One of two certified National Fireplace Institute (NFI), in the area, they are true professionals, and just plain ol' nice people... Thank you, Jim and to your family as well. It couldn't have gone any better!"
"We had our chimney cleaned this week and Robert did an excellent job. He was very kind and gave us information about how to care for the chimney/fireplace in the future! We were pleased with Robert and the company!"
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