City Sports Club,

477 North McDowell Boulevard, Petaluma, CA 94954

"Great gym with plenty equipment, love that they have both indoor pool and hot tub and in the locker rooms saunas. Clean, nice and friendly staff. Can’t go wrong for the price!"

"Wonderful gym. I came in at randomly after work. I was given a tour and also offered a protein bar after my workout. This has been the kindest gym in this area, and I’ve trialed 4. A big thank you to Jacob, Dawson and Gabriela. I left with a membership and look forward to coming back soon."

"I don't know who hires the front desk staff but they're very unprofessional, no manner's & not trained properly. I came in with my son & wasn't greeted nicely! I think their name was Gabriel it was a very unwelcoming greeting. This gym needs a major overhaul from staff to how they can keep up with maintenance! I really don't know who's in charge of all this but hire people that want to work not just sit around & chat with their friends as if the front is a hangout. Seriously City sports step your game up."

"Love getting here for my 6am workout and the gym is closed even though they’re supposed to be open 5am. Has happened multiple times. Other than the morning staff they are almost always too busy talking amongst themselves or on their phones to even acknowledge your existence when checking in. The staff that I do see workout there don’t even set the example and wipe down the equipment they use when working out. If I could give this place 0/5 stars I would."

"Is 0 out of 5 possible? When it comes to the staff and management, they are absolutely horrible. My daugther was injured there while at the daycare. What a fiasco the handling of the situation was. Not only they were understaffed but they also did not provide medical care to her. It was only later that my wife found out when she saw my daugther sitting at a table crying out of pain. The worse part is that not once did the corporate office called back with proper follow up. My only contact was the operation manager who seems to have no idea about steps to be taken. After several attemps to talk to corporate I filed a complaint with the BBB out of principle, and thats when their true colors came out as they tried to change the narrative, lied about everything, made up stories so they would not be liable, but worse is the district manager who called soon after and attempted to display classless behavior, arrogance, and border line impolite manners. I quickly put her back in her place as that nonsense does not fly with me. And the lies continued, lying about my daugther injury and claiming they tried to reimburse me for a payment I never asked for. They still do not understand that in conflict resolution its about how you treat your client and how you address certain situations, are you sincere and professional or are you just clueless, classless, and dispicable."