Park Ave Diagnostic Center

"I had a really nice and simple experience getting my MRI done here. I arrived half an hour before my appointment to sort out paperwork. My doctor had sent pre-determination (?) requests ahead of time so the insurance coverage was already determined by the time I arrived.The lady at the front desk helped me understand my insurance benefits and my payment options. She was very friendly and chatty, which put me at ease. I got called back (early! The waiting room was very empty that morning), was given a locker to keep my bag and keys in, and taken back to the MRI room. The technician walked me through the procedure, made sure I was comfortable with blankets and earplugs once situated in the machine, and checked in on me a few times to make sure I was still feeling alright (all my imaging took about an hour and half so I was getting a little antsy at the end). She kept me up to date on the intercom. After it was complete, it took all of maybe 10 minutes for the staff to review my images and bring copies out to the waiting room for me to take home."

"Called today to verify that they were in my insurance network. First lady I spoke with put me though to scheduling where i got stuck in some endless loop with a recording telling me they could not understand my responce. Called back and got a direct number to scheduling. Lady I spoke with was not very knowledgeable. Put me on hold when I asked what my out of pocket cost would be. I waited over 10 minutes and finally gave up. Several minutes late another lady called me and gave me the cost but asked me to pay today.... 17 days till my MRI....... when i asked why i would need to pay today she said they like to get a "good faith" payment in advance. I've never heard of such. I asked to speak with office manager, I was connected to a supervisor who told me they don't ask for good faith payments. This facility does not appear to be very organized nor no their employees appear to be well trained. When I asked for the next level of management to speak with, the supervisor gave me two names, one of which would call me right back. Well hours later a director did call me. Not very sympathetic to the issues I experienced with her employees. She suggested to me that the reason that they would like to take care of payments up front is so the patient does not bring any valuables to the office. Really ? Not bring valuables?? Like my wallet, with my ID or my insurance card?? Surely there must be a place for patients to secure their possessions while undergoing a MRI? She then tells me there is a secure place but it is a difficult to use???? Really??? Bizarre??? Too many issues here for me to deal with comfortably. I cancelled my appointment and asked my doctors office to get me an appointment with another facility , which they did. Instead of waiting 17 days to get a MRI here at Park Ave, they got me into another facility in 6 days!! Park Ave Diagnostic is not the only game in town. My advise is to use another facility that has better patient/customer service."

"Everyone has been extremely friendly and helpful. They have gone above and beyond to help me get the tests I needed and I truly appreciate that. I've would highly recommend them to anyone."

"Absolute disorganized joke of a company. After being referred to this place by my doctor for an MRI, I tried to call to find out self pay prices for the MRI I needed, after being giving an automated menu that consist mainly of telling you to hang up and call another number, I was put through to an operator named Shantel who said she'd connect me to that department, but the connect failed and I was hung up on. So I called back and got the number from the automated menu for the deoartment she tried to connect me to, and manually called it myself, which took me to a St. Francis department that told me all agents were busy and that I could leave a message or wait, so I waited for 20 minutes before finally hanging up. I called Park Disgnostics back and spoke to Shantel again asking if there was any way I could simply speak to someone about pricing and she attempted to connect me to another number which said "sorry this number has been disconnected", so these clowns don't even now what numbers are still valid within their own company. After this, I googled other imaging places in Memphis and found a place called Diagnostic Imaging P.C and gave them a call. Within a couple of minutes I had a full price list of the MRI I was calling about with and without contrast, which by the way were significantly cheaper than the prices my doctor told me I should expect from Park Disgnostics. But still, since Park is the place my doctor goes through, I figured I'd give them another chance to tell me their prices, so I call back and talk to Shantel again telling her that I just got prices with no hassle or run around from another place and that I was going to use them if she couldn't connect me with someone who could give me a price. Once again I get transferred and a guy answers this time, and the moment I tell him I need pricing, he immediately transfers me back to the St.Francis "on hold" line. At this point I call back and tell Shantel that I'll be using the other company for my MRI since simply giving a customer prices is too difficult of a task for them to pull off, to which she says "Sorry, we have no resource to connect you to anyone else", so I hang up and call back the direct line that I was connected to and put on hold, with the intention of using the "leave a message" option to tell them what I think about this entire ordeal, and after pressing 1 for the leave a message option, I'm promptly given an automated message that this service is down and call back later, then it automatically hangs up on you. So, if you need any imaging done, especially if you are self pay, I definitely recommend using Diagnostic Imaging P.C over these idiots, because not only are they are much more efficient, organized, and better at customer service, but their MRI price was also $200 less than what my doctor said Park Diagnostics usually charges."