COIT Cleaning and Restoration

"The technician requested to come earlier than scheduled, which was amazing. He was friendly, fast, efficient and the service quote was expected. I look forward to the cleaning appointment."

"1 Star because Google does not offer a Zero Star option. We have used COIT to clean our area rugs for over a decade, so it was natural for us to call COIT to clean one of our rugs due to a single pet stain in October 2023. Unfortunately, the cleaning process resulted in our 10x10 area rug developing new stains in 8-10 different areas around the periphery of the rug. Staff from the Nashville COIT location admitted that the cleaning process interacted with the natural fibers in the rug in a way that discolored the rug. They attempted to re-process the rug to remove the new stains without success. COIT has a guarantee that is prominently placed on their website that says they will re-clean and repair any damage they cause at their expense. Ultimately, the guarantee states that if they cannot repair the damage, they will credit the consumer with the current actual cash value of the rug so that you can replace it. The owner of the franchise refused to offer any compensation for the rug. He handed me off to an attorney in NV, which is where the franchise owner lives. And told me to never call his office again. He never once engaged with me as a customer. He immediately positioned himself as an adversary to avoid responsibility. I recommend anyone in need of any rug, carpet or upholstery cleaning to seek out an alternative vendor. If you have any issues with COIT, they will not honor the guarantee, especially if what they damaged has meaningful value. Photo attached to this review shows the staining caused by COIT along the length of the left edge, lower right corner and upper right edge area. And one photo showing a closer view of several of the stains."

"Jonathan came to clean our carpets today. He was early (he called ahead to make sure that was ok), did a great job, and was friendly and considerate and careful with our home. Very satisfied!"

"Patrick was courteous, explained what he was going to do and the price. He was very careful with my belongings. I started to use the service that advertises in the Tennessean on a regular basis, but remembering my last service with Coit, I decided to stay with Coit. I am so happy that I did, because I am very pleased with the service."

"Came in and gave me a quote to clean a couple cushions. Came back the next week and took less than 30 minutes to complete the job. Very happy with results will definitely continue to use their service!"