Dunn-Edwards Paints

"This was by far my worst customer service experience ever. I have never been so disrespected by a manager. This place is solely for professional painters or contractors. You must already know exactly what you want. I wish I never set foot in this place. Every single person I spoke to was snide and disrespectful. Each time I went in I had a terrible experience. All the way up to the manager ranting and waving his hands at me. So much so that other employees came out to see. What an example right? They do not go in to detail to answer any questions and refuse to give any advice at all. I’ve gotten more help at Home Depot. I only decided to venture out to Dunn Edwards due to a recommendation. And I wish I hadn’t. They can’t pull up the paint codes to color match or anything. The man strictly does product. Any questions I asked had a long winded reason why he wasn’t able to help in that area. But was mad when I said I felt like he didn’t want to help. All while I was blamed for my experience, even though I would think it’s their job to do these things. Do not come here if you’re a young person looking for help."

"Mr Tran is a great assistant Manager and should be a Manager,Great people person and takes care of all Contractord"

"If you come here, be prepared to spend more time than previously allotted. When I walked in, the person behind the counter wouldn't acknowledge me and was instead on the computer for another 5-10 minutes despite another customer rep bringing to attention that there was a customer waiting. Still nothing. Finally, I had to make my presence known and then she finally said she'd help me and was on the computer for another 5 minutes. Awesome customer service all around."

"Manager and employees there are super nice and helpful. Gave me a better deal on sample cans, which my wallet was grateful for. Happy my painter turned me on to Dunn Edwards paint."

"We had painted the inside in 2003. They don't carry the color so I went to a couple of big box stores who were confident in their ability to color match. One had a good color match but the base the use changed the sheen, so the touch up was visible. The other didn't have as good a color match. I came back to DE and the knew what I was experiencing, sold me what I needed and I was able to correct the touch up so it isn't even noticeable. Thanks!"