Advanced Pools, Inc. 201 Commercial Drive, Atoka, TN 38004

"I inquired on social media for references for having an in ground pool installed. The first 12-18 responses all replied Advanced Pools. Best decision I made! My entire experience from beginning to end was FANTASTIC. Jamie walked me trough everything that was going to happen & answered all my questions, no matter how “silly”. He sent a 3D rendition of what it will look like when completed. Before they even dig, they come out and do a final walk-through to make sure that the position and the location of the pool is exactly where you want it, if there are any changes to be made in the location that is the time to do it. All the workers were great. I have absolutely no complaints. Please excuse the yard, still need to do sod ( Advanced Pool DOES NOT do sod)"

"I chose Advanced Pools to build my inground pool almost five years ago and am still impressed today with the level of customer service they provide. Jamie and his staff have gone above and beyond to help me troubleshoot and maintain my pool equipment well after pool construction was completed. They provide a level of customer service that is difficult to find in today's service industry. Choosing Advanced Pools has undoubtedly been one of the best decisions I've made for my home, and I will continue to reach out to them for all of my pool service needs."

"Jamie, Pablo and the entire team at Advanced have been great to deal with. From the design phase through construction they have been responsive, helpful and we are very pleased with the final product. Would highly recommend them."

"Jamie and his team really did an amazing job building our in ground pool. They have been great to work with from start to finish and I would recommend them to anyone. Everyone on his crew have been very professional. Thank you Advanced Pools of Atoka for creating a beautiful place to relax in our backyard."

"If I could rate ZERO stars... I would. Our experience with Advanced Pools has been AWFUL from start to finish. This will be a long recap and if you take the time to read it great. But if not just know Jamie is arrogant, unorganized, and unethical. When you spend $65,000 on something you’d expect a certain level of care but you won’t get that from Jamie at Advanced Pools… We are out an additional $3,500 hiring our own Landscaping Company to fix what Jamie did in our yard. He told us and I quote “I’m paying $2,000 towards the cause and I’m done. So you may accept it or not.” We signed our contract with Jamie in January 2020 for a start date of April 29th 2020. When we originally spoke with Jamie he told us with a fiberglass pool it should take 3-6 weeks, 6 weeks being worst case scenario. Ours took 9 weeks to completion of the pool. Then after our yard and pool flooded because Jamie did not put our pool at the correct elevation, retaining wall, or drainage system it was an additional 6 weeks. He came out and dug a giant DITCH running through my yard and when it washed out a 2-3 foot opening under my fence his solution was just to pile a bunch of rocks at the bottom. This giant ditch is not appealing and the rocks are not a permanent solution as my dogs have dug them down again and the rain continues to wash it out. We have now hired our own Landscaping Company to come fix it costing us an additional $3,500. Other problems with our job was that our stone coping was delivered incorrectly 3 times. He never gave us options for anything regarding rails or ladders prior to job, we decided on different ones than his builder grade options and those were delivered wrong. He never talked to us about placement of lights until the day of install or discussed colors of skimmers/drains until he needed that decision right then. Our concrete was poured by two different cement trucks with different washes so then half the patio had to be busted up and repoured again to which they still don’t match. Then they didn’t measure correctly on where the concrete was and tried to charge us for the additional cement. Needless to say there was an issue weekly and I am sure I am probably forgetting some stuff. The only good thing about Advanced Pools was Pablo that works with him. We wanted to support local in Atoka and sure wish we hadn’t. DON’T BUY WITH ADVANCED POOLS if you want a quality product and exceptional care."