White Cap

"Waited over an hour for them to load up the material in my truck"

"Terrible experience. They were busy, as usual. Asked for help with a product, was told there were 14 of the items that I needed in inventory. Was given a slip to go back to will call, waited for 45 minutes before anyone came up, they were helping other people. Meanwhile I saw two people standing in the back just talking when everybody else is running around trying to find products for the people standing at will call. When it finally came I turn I waited another half hour, literally waited 30 minutes for the person to come back and told me they didn’t have them, well he had one, not fourteen like I was I told and waiting for. Meanwhile the line behind me was building and people were getting impatient. He said sorry for wasting my time, at least there’s that."

"I went to the location to day AM to get some N95 masks for my son’s dental office. I am told they are out of these masks, that they are on back order and don’t know when they will get them. My son goes in two hours later and is able to pick up 2 boxes. I am scratching my head.....did the supply suddenly appear in those 2 hrs? The guy did not like my face?"

"Awesome customer service and selection. Not a lumber yard but they have nearly everything else a builder needs. Easy to work with..good prices . It is one of the best stores around"

"How do they stay in business? Pros: good selection and prices cons: slow counter service, bottleneck flow at cashier, will call at other end from cashier. Took us 25 min to pick up an order places on the phone ahead of time. Also orders delivered are often wrong and they have to return to replace."