Panda Express 4354 Town Center Boulevard, El Dorado Hills, CA 95762

"Very incompetent service at this restaurant. I asked for drink no ice, and cashier told me “Sorry I can’t”. Then I asked for low ice for drink, and got the same response. “Half and half” she said, but there was 70% ice in my drink! Food was dry and not ready to eat. It’s the worst Panda that I’ve ever been."

"I ordered food it said it would be ready at 5:25 I get a text at 5:15 it’s ready so it was way earlier than it was supposed to be. I get there can’t find any parking so I parked far away and walked in. There was a large line of people ordering food. I stand there and see my order ready at the to go order (not heated) and politely asked if I can just grab my order. The cashier rudely says “NO YOU CANNOT” so I wait. Then instead of helping me she starts packing up food so I politely asked again if I can get the order I already paid for. She again gave me attitude and said no. She finally got to me and wanted to see my order. I am pulling up my order and say it’s the one that’s ready. She rudely says I need to see your order and name. I show her again. She then starts opening the bag I told her that isn’t necessary and she then asked me to show her the order again and I said no and grabbed my food out of her hands and left. She was so rude and was acting like I was stealing food I had PAID for. All the food was cold and gross will never go back here."

"My son is a huge fan of Panda Express, and we were thrilled when one opened in El Dorado Hills. However, since its opening, we've found the portions to be smaller compared to the Folsom location. Even with online orders for pickup, they only fill the containers about three-quarters full. I observed an employee handling another online order and noticed they were skimping on scoops, especially with double orders. For my son's birthday, we ordered orange chicken, but most pieces seemed to be more hard flour than chicken, which was quite disappointing. Because of how bad his orange chicken turned out, i still owe my son a Panda Express dinner, we'll be heading to the Folsom location for our next visit."

"If you rise the price than try at least improve your service, not downgrade it. At 2:00 PM on Sunday there was almost no food on display. More than half bowls were empty and not offered at all. The other half bowls were half empty. The portions they serve are soooooo small. It’s a joke not a normal plate . When brought a plate home son asked why there was only half of the food in the plate . That’s how the portions looked. Will definitely not go to this location ever again."

"They have a queue and they don't order online at all. We waited almost 20 minutes. During this time, many people passed by us and we would also be able to order and receive our order. Do not order here online, you will not be noticed and you will be waiting for a long time!I noted in the order that I need forks and napkins, but they didn’t put them."