Sherwin-Williams Paint Store

"I stopped by to see if I could get some paint, due to the supply chain issues it was no longer available which is completely understandable. The issue I have is that when I then asked if they could help me get a similar paint or if they could help me find a solution they said they couldn't. I went to Lowes right down the road and within 2 minutes they had it paint matched and were helping me. Unsure what the situation was there but the employees seemed uninterested in helping."

"On Monday after 5pm I stopped by your store to buy 4 gallons of paint. I had to interact with Cary. He’s completely incompetent and i could not get a professional answer to any question I asked. When I asked which is better, super paint or cashmere, his could not explain and only showed the specifications. If he works in this sphere, he should know what is recommended, peoples reviews, etc. Also, on Monday 22nd it was the last day for the 40% discount and when I asked about it, he seemed to not know about it, despite signs hanging across the entire store. When I asked how much a gallon of super paint would cost, told me the full price. Only after me showing the 40% discount he lowered the price. Thereafter brought 4 gallons of paint and did not even ask if I needed help to get it to my car, even though in other stores I visited before they would always help without even requesting. Once I asked why he did not offer to help, he said I was a large guy and should not have any problems, and then told me to go away."

"The best paint and painting supplies store in the area. Very knowledgeable personnel with great helpful customer service. Save yourself the stress and let these professional folks get you the best materials and help for your next painting project."

"My review is based strictly off of my recent experience with customer service and not the quality of their products. I have been into this store 4 times in the last few weeks. I am NEVER acknowledged or asked if I need any help when I walk in. Even when I have been the only person in the store. I went back in yesterday again against my better judgement. One employee was helping another customer and the assistant manager was on the computer at the counter. I wasn't acknowledged the whole time I was looking at swatches and then I had to stand at the counter for at least 5 minutes before being helped. It is honestly terrible customer service to not acknowledge patrons entering your business and to leave people just standing there at the counter right in front of you like that. 2 weeks ago when I was in there, only one person was working and she didn't speak a word to me. She was helping another customer which was fine, but to not even acknowledge me while I am waiting in line for over 10 minutes and say "I'll be with you as soon as I can" is just terrible customer service. I actually ended up leaving without what I needed because it made me so irritated. Also, this same girl constantly pulls her mask down even in front of customers. The last 2 times I've been there she's done it. I get that we are all tired of the masks, but it's a pandemic and that kind of behavior is discouraging. I won't go here anymore, I'll drive to the Magnolia location because their customer service blows this place out of the water."

"New home owners and decided to repaint the interior of our house, Sherwin Williams was always friendly and knowledgeable. Setting up our account meant we could go back for as many gallons of the paint we needed without worrying about remembering the names of the colors. Always an easy and friendly experience."