Southern Styles Pet Salon

"I was a client for 5 years and just had our last appointment. Hours are posted and advertised as 9-5 on Saturday. I had a 2 pm appointment that was comfy. I asked to drop my pet off earlier to keep an appointment for myself. I was advised that is not possible and rescheduled my (human) appt. I received a text requesting that I bring my pet earlier due to a last minute cancellation, I explained that I would try but would definitely arrive no later than my confirmed appointment time. Upon arrival I am informed that they are closing early and I would need to pick my pet up by 4pm or a $35 fee would be imposed. I was very upset because I had already rescheduled my appointment to accommodate their schedule. While I was at my appointment I received a text advising that if I did not pick My pet up by 4:15 they would leave the managers contact info taped to the door and leave my pet at the store alone, I was to text the manager and she would come back to collect my payment and give me my pet. This is horrible and a very poor way to treat a pet/clients. They have Always taken at minimum 3 hours to groom my pet , however, today magically (to accommodate THEIR needs) we’re able to do an entire full groom in 1 hour and 45 minutes. It breaks my heart that they are okay with conducting business this way. They do not abide by the hours advertised or posted and could have let me know in advance NOT when We arrive , that they plan to close early because they “made plans”. I have 10 businesses that I manage and am responsible for, I would never allow this type of treatment from anyone on any of my teams. This is inexcusable. So disappointed in Stephanie and Kathy and the manager Chelsea, it goes without saying, is a joke! I’ve saved all the texts for proof in writing. This is disgusting behavior. Don’t waste your time or money."

"I explained when I made our first appointment and again when we arrived how my dog had a traumatic event while getting his nails trimmed at the vet. I even tried some calming meds to help. The staff said they would be glad to work with us to help take care of him, and we discussed a plan for next visit but when I tried to make a second appointment was told to take my business elsewhere. So much for being willing to work with a pet and owner.!"

"We took our shih tzu Buddy to Southern Styles Pet Salon in Hendersonville for a grooming today. Buddy is 15 years old and so so sweet. But he struggles badly with nerves. Which is why his last groomer wouldn’t work with him any more :(. Even knowing all of that, our groomer Stephanie, being the experienced super awesome veteran in grooming that she is, did a fantastic and amazing job with him! She got him looking so cute, that my 7 yo daughter won’t leave him alone! She keeps saying “I can’t believe I get to live with a dog this cute”! Lol. Thank you to Stephanie and Southern Styles Pet Salon for being patient with our old man and helping him get the cut he deserved! So so happy with the results! And that we get to come back! I highly recommend them! Thank you!"

"I’ve been bringing my dog here for about 5 years. These groomers go above and beyond for my dog who is terrified of nail trimmings. Other groomers have turned her away, saying her behavior doesn’t allow them to trim her nails. But on our very first appointment at Southern Styles, they saw she was in distress and had one groomer hold her and pat her head to distract her while the other trimmed her nails. Extra care like this in the early days has led to her feeling so comfortable with them, that they can trim her nails no problem at this point. No other groomer in my area would even attempt to work with her, and Southern Styles managed to make her feel calm and comfortable all these years later. They really are special groomers!"

"You can tell these groomers love pets! I've had Elizabeth groom my Cavapoo and she does an excellent job. I've seen Misty's grooming too and she is wonderful with dogs. They do a good trimming and filling toe nails too. Highly recommended"