Pet Palace Doggie Day Spa and Resort

"They lie about the estimate on grooming. They also add on a $15 doodle charge which they also fail to mention before Checkout. Will never be returning here. Save your money and go somewhere else. They also aren’t good with anxious dogs."

"Book at your own risk! Twice I have schedule for my dog to be boarded in advance and twice they have not put it into their system. The first time they were able to fit him in, but the second time I was out of luck!! Both times I verified he was all set with the front desk, and both times he wasn’t put into the system. Luckily we had family willing to help in a pinch, but will be finding a more reliable source of boarding!"

"Was quoted one price on the phone then charged a price $50 more on pickup. I understand updated prices and updating weights of pets. If you see prices that are out of date tell me on the phone or before my pets are taken back for service. I understood I was being charged at least $10 more for updating my pets weight. But $50 more than what I was told over the phone before bringing them in? I’m disappointed in the customer service. The grooming is however excellent."

"Very adorable boarding and doggy day care! I love that they send me pictures everyday. I can tell they really care about my dog! I drive 15 miles just to take her here instead of other places closer because I love it so much."

"Updated review: We had a great experience sending our puppy here for doggy daycare and so we decided to board her here for a night. We packed up her food and toys and dropped her off, at drop off we were told the kennel she would be staying in was about half the size of what we had read online, which is the size for the small/senior dog location, though this isn't posted on the website. When my fiance went to pick her up, she was all wet and smelled bad and he was told she had had an accident. She is a 5 month old puppy so obviously that happens but she has also never rolled around in it before, or peed on her toys. We were also given back 3/4 of the food we had sent with her, as she was only given food in the morning. I went down to talk with them and pick up her toys after I got off work. I was told again that she had had an accident and that was why she had been wet etc. What I didn't understand was how she had been alone long enough to have gotten covered in it, and when I asked when they were taken out I was told they were taken out for the night between 6 and 7PM and then again between 6 and 7AM. She hadn't had 'an accident', she had had access to any other bathroom completely removed and I am honestly shocked that there are grown dogs that make it 12 hours without going out. We were never once told she would be alone for almost 12 hours. I had felt horrible leaving her and the thought that she was alone for the whole night (the situation I had brought her there to avoid) was just absolutely devastating to me. I hope no one else has to go through that experience. I also want to be very clear my issue is not with the staff who work there, they are all very wonderfu and doing the best with the resources they are provided, this is 100% to the owners who need to provide more information to us because had we known that she would be locked in a 4' by 5' room for 12 hours we never would have brought our baby there. Original review: We send our puppy here for doggy daycare and everyone is wonderful! They take such good care of her! These are all photos we have been sent as updates, which I appreciate because they ease the anxiety of leaving her."