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Flooring Liquidators
9828 Business Park Drive, Sacramento, California, United States
About the Flooring Liquidators
Flooring Liquidators is a one-stop shop for all your flooring needs, located at 9828 Business Park Drive in Sacramento, California. As a furniture store, general contractor, home goods store, and store all rolled into one, we offer a wide selection of high-quality flooring options at unbeatable prices. Whether you're looking for hardwood, laminate, tile, vinyl, or carpet, our knowledgeable staff is here to help you find the perfect flooring solution for your home or business. Visit us today and let Flooring Liquidators transform your space into the stylish and comfortable oasis you've always dreamed of.
Photos of Flooring Liquidators
9828 Business Park Dr A, Sacramento, CA 95827, United States
Opening hours of Flooring Liquidators
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Day off
Reviews of Flooring Liquidators
"The folks here were very easy to speak with comfortably. Great service. Excellent selection of products."
"- 0 for the customer service, from the two older ladies working there (100% white hair) & (blonde). No acknowledgement from the minute I walked in, to the minute I walked out. I was looking to upgrade my salon flooring but since customer service is highly important to me. I decided I rather give my business to people that deserve it. First time coming in and for sure the last."
"First review ever and it's very sad that it has to be a negative one. At first, I was very happy with the pricing and material that I bought from here. Although I always felt uncomfortablewhen visiting their stores because I could feel a condescendingatmosphere (maybe it was because I'm a person of color?). I even bought an extra box of flooring in case I ever needed to make replacements to my floor. 5 months after my purchase, I am in need of my extra flooring to replace a section in my home where the flooring got scuffed really bad. I open up my extra box and I come to find that the flooring in this box is a completely different color! So as any customer would do, I called the store and asked about returns. Tyler picked up and as soon as I asked Tyler about returns, the tone of voice turned into a frustrated one. I explained that I had received an entire box of the wrong product, of which I had purchased the previous year (October of 2020). Tyler told me immediately "nope that is not our fault, u should've caught that a year ago." I was baffled by the form in which Tyler responded. How was I supposed to know what color the flooring was, in this box, when they had the bottom of it showing through the little transparent plastic? All I could see was the black foam pad. Why should I pay for the mistake that Tyler's location committed? Anyways, I am truly disgusted by Tyler's manner of customer service. Maybe I should have read the other negative reviews on here before I decided to purchase from this location/store. It sucks to be a first time home owner when there are people like Tyler and stores with this type of customer service. I now know that they don't care one bit for their customers, especially after reading previous reviews and going through this experience. Trust me people, the low prices are not worth the horrible customer service and satisfaction."
"My experience with this business started off decent. I did not like that fact that the only time I experienced good service was when the manager was present, otherwise, by phone, no one ever seemed to have the answer unless the manager (Tyler) was not on her day off. One day an employee became so frustrated with my attempt at getting help that they hung up on me for asking simple questions. I was told this would be addressed and then the real problems started. As a review below stated, all of a sudden, Tyler turned on me. She became frustrated at simple requests for good customer service, told me that nothing they did could make me happy, and when I asked what they've done to make me happy, she told me that she was not going to give me anything. I wasn't a bum looking for a hand out or an excuse to get a discount. I was merely asking what they had done to make me happy, as she implied that she had made that effort. I just wanted to be treated like a valued customer and not like a problem because I pointed out a problem. I've worked in customer service for a long time and know that the customer is not always right, but you at least have to offer to the customer that you are disappointed that they aren't happy and ask how they can better be served in the future, to make them feel like you would like their return service. Once the manager turned on me, she got so upset that she literally yelled at me outside in front of other people, "you're a terrible person, go away." She went on to attack me personally by referencing my career, based on her knowledge of what I did professionally, which she learned about through casual conversation when I first met her. I had the SAME EXACT EXPERIENCE with Tyler that Fazil Sajjad had in his review of this store 2 months prior, and I really hope that this stops and the company looks to address this, in a responsible, caring, and professional manner. I never leave reviews and feel like a fool doing this, but as a 45 year old man, I never thought I'd experience being talked to like an inferior human being, simply because I respectfully asked that my concerns be taken seriously by management. I was ultimately told to go to another store if I didn't like the service. I've never been so disrespected and embarrassed. Tyler, you are a true professional. My initial problems/concerns included damaged cabinets on an initial order, lack of knowledge by employees during a follow up order, and then being lied to and told that the business does not accept returns, which is not true. I simply asked if a torn open box that I was receiving could be noted in case I found damage to additional cabinets, as before, and the response was that "if you take it from here, it's yours." I did come to this business because their product was cheaper in cost than others, and in turn I really did experience the old saying, "you get what you pay for." I'd pay more, every day of the week, to leave feeling respected and cared for as a customer. I give my business to smaller businesses to be treated better than a Home Depot experience, not treated worse. Sincerely, Terrible Person 11/20/2020"
"So at first, the employee Tyler was really cool and helpful. But when I ran into a problem with one of there carpet installers. She turned on the customer (me). Their carpet installer, sub-contracted the job out and they ended up stealing a very expensive barbecue from the vacant unit. Which was going to be my unit, that's why I put it there. When a called Tyler and Mike the regional manager, they were sooo unsympathetic about the situation. To top it off Tyler was even rude to the police officer that called who wanted just to ask her questions. Saying he was being aggressive to her, he was just asking questions, wow. They are unprofessional, unkind, and not honest. Good luck everyone, S&G Carpet and California Carpet will work with lower pricing when in comes to business/apartments. Elizabeth, new manager for this apartment complex is Corina Jones and she know never to use this business."
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