Grainger Industrial Supply

"there are two lines, one for pick up one for ordering? it’s not clear when you first walk in. I went in the wrong line and the man that helped me told me he couldn’t help me because he is running late for lunch. with there only being 2 people it only left one and the same guy who told me he was running late for lunch said they were short staffed which i understand but the other man helping everyone else was SO SLOW!!! you can see him taking his sweet time to look things up, type things out, everything. it’s not a great experience as a customer at all and i’ve only came here 2 times. i will definitely be avoiding this place from here on out."

"I have been to this store twice and both times they failed me. Each time I was directed to a computer screen to find my items so they could be ordered for me. Why would I drive to a store to shop on a computer screen. Amazon makes that an easier and less expensive option. I would love to shop brick and mortar and would pay more to do so, but don't ask me to buy off of a computer and then have to come back to pick up my order."

"Grainger is the best thing since indoor plumbing. If you have never held their catalog.....well, let's just say, it's quite impressive. I have on many occasions had the items I ordered delivered within hours of placing the order. Amazing! Nobody does customer service better."

"Placed my order online and the staff grabbed the items and passed them to me using contactless handoff. Super easy and convenient. Granger is helping me "get it done" :-)"

"This branch has the worst customer service. I went in yesterday and the two employees did not even acknowledge that I had entered the store. There were 3 men waiting and one laughed and said they had already been waiting for a while. I went somewhere else and had my product in less than 10 min. A complete waste of time."