California Door & Frame

"Beware of this business. Influenced by the excellent BBB Rating, I engaged California Door and Frame to replace the garage entry door because there was visible dry rot on the frame. The price was $2,253.77. I was very disappointed in the quality of the work and the performance of the employees. The phone representative stated the whole door had to be replaced because they were pre-hung. The installer was sent to measure the door. At that appointment I emphasized to the installer that I wanted to inspect the door frame after he had removed the door. When he returned with the new door I reminded him I wanted to inspect the frame after he removed the door. I was home and he knocked on the door to ask if he could use an electrical outlet. The next time he knocked on the door was after he had installed the new door and frame. He stated that he "decided not" to show me the underlying wood, that he "had looked at it". I called the company. The boss sent the installer back out to remove the door so I could inspect the frame and there was dry rot, so the installer had to replace that also. Another phone representative called me a week later stating that I owed $1,540.70. I had paid $730.00, and $810.67 and still owed $713.10. I wrote a letter to the boss and sent it with a check for $713.10. The phone representative called me again 5 days later and said I still owed $730.00. I spoke to the boss, who claimed not to have seen the letter. After some discussion, the boss said he just wanted me to be happy. I am disappointed that the BBB does not publish negative reviews, and will not rely on BBB again."

"Abe installed our closet doors in less than a day and they look great. His communication leading up to the install and cleaning up of the job site were added bonuses. Thanks Abe and California Door."

"From beginning to end we received the best care & service. Sales, & installer all very professional. We’re very happy!"

"Stopped by here yesterday after trying another shop that we discovered was appointment only just to see the showroom. Was a little concerned with the reviews but they are also very old. Met Rebecca at the front counter and she was terrific. Helped us with all the information we were looking for and was very friendly. We haven't made a decision yet on who to go with but this shop will certainly be at the top of our list."

"So I ordered the door seen darker in the first picture but what I recieved at my door was a white door! I refused the delivery and called the store only to be berated. Two people took my order and I was very clear on the color/stain I expected. Furthermore I thought you can’t mess this up when I the customer are pointing at an exact copy of what I want in the floor model that is ten feet from us. After twice the wait the door arrives late to me…wrong color and they didn’t bother doing the jams!! See my photo. I don’t know what to do because I don’t want my property unsecured and wait another two months for the correct door. And the screws are exposed in the jam needing to be sawed off for mounting too. Their lack of customer care and the incompetence is staggering. What should I do?"